Case Manager, ATS (Detox)

Location: Roxbury, MA (Fully Onsite)

About the role

The Case Manager is part of the clinical team providing ongoing care coordination and aftercare planning to individuals who are receiving residential services. The Case Manager provides comprehensive coordination of care to address clients’ service and support needs, including advocacy, assessment, referrals, goal setting, and collaboration with the treatment team.

Responsibilities

• Demonstrate ability to establish and maintain engagement of client toward meeting treatment plan goals.
• Meet with clients weekly to provide care coordination and aftercare planning.
• Conduct assessments to identify clients’ needs, strengths, and barriers to attend treatment plan goals.
• Conduct care planning in collaboration with clients and treatment team.
• Facilitate psycho-educational groups.
• Ensure that clients’ whole-health and social determinants of health needs are identified and addressed.
• Conduct post-discharge follow-up for clients.
• Facilitate and carry out referrals and linkages to all service needs that clients have.
• Demonstrate professional and respectful boundaries with clients.
• Collaborate with all service providers to fully address the needs of clients.
• Provide transportation as needed to any appointments/meetings in the community.
• Complete all required documentation in a timely manner and in accordance with Joint Commission, Dimock, and regulatory standards.
• Coordinate discharge and aftercare planning well in advance of discharge to ensure that clients receive a full continuum of care.
• Attend all staff meetings and trainings as assigned.
• Assist clinical team in crisis management.
• Return all phone calls to providers within 24 hours of receiving them.
• Adhere to all organization, federal, and state regulations, guidelines, and/or contractual obligations.
• Maintain respectful, effective, and professional working relationships with other Dimock staff.
• Demonstrate working knowledge of Dimock’s continuum of care and facilitate appropriate referrals/contacts within the larger system.
• Demonstrate knowledge of and adherence to Dimock’s Policies and Procedures.
• Other duties as assigned.

Competencies

• Show ability to prioritize responsibilities to achieve desired results in required time frame.
• Take responsibility for delivery of services as part of team effort in unit/department.
• Take initiative in making suggestions for improvement of services.
• Meet deadlines without causing undue disruption.
• Utilize human resources, time, and supplies efficiently.
• Exhibit professional demeanor in tone of voice, appearance, and movement.
• Maintain a high standard of confidentiality regarding patients, visitors, and co-workers.
• Demonstrate serious effort to improve job performance.
• Demonstrate ability to relate to a substance abuse treatment population in a sensitive manner.
• Interest and willingness to work in a multicultural setting.
• Share a customer service orientation.
• Ability to manage difficult or emotional patient situations.
• Respond promptly to patient needs.
• Focus on solving conflict, not blaming.
• Maintain confidentiality.

Skills

• Strong verbal and written communication skills.
• Ability to communicate and represent Dimock in a professional manner in the community and within the organization.
• Intermediate computer skills (Word, Excel, PowerPoint).
• Ability to be flexible and juggle multiple priorities.

Work Environment

• This position operates in a clinical setting.
• Adheres to the center/departmental policies, procedures, and regulations.
• Can be depended upon to meet established standards and achieve desired results.
• Pays attention to details in performing job.

Physical Demands

Light (requires lifting 20 lbs., with frequent carrying of up to 20 lbs.)

Schedule

Full Time (Tuesday to Saturday or Sunday to Thursday). At least one weekend day will be required. Shifts typically start between 7am and 11am.

Pay

$21 - $35/hr in line with relevant experience, education, and licensure.

Requirements

• Bachelor’s Degree in human services, psychology, sociology, health services, or related field.
• At least one year working in a substance use program.

Preferred Qualifications

• At least two years working with individuals with substance use and mental illness; homelessness.
• Bilingual in Spanish, Haitian Creole, or Portuguese (highly preferred).