Case Manager/Administrative Assistant

Responsibilities

• Prioritize the client’s needs and case objectives to ensure excellence in quality of work product and timeliness in execution.
• Request and file case material.
• Act as a liaison between Paragon staff, clients, and vendors.
• Interact with Paragon staff and external clients as needed.
• Manage a high volume of customer inquiries and caseload.
• Phone and email correspondence with clients, vendors, and other stakeholders.
• Collect or obtain relevant case information to facilitate case workflow and to determine the most appropriate contact at Paragon.
• Communicate and collaborate with Paragon staff to provide materials and information required to complete the review of case materials.
• Perform other administrative duties as assigned.

Requirements

• A High School Diploma.
• 1-3 years administrative experience.
• 1-3 years of customer service experience.

Skills

• Organization and note taking.
• Task prioritization.
• Time management with a proven ability to meet deadlines.
• Problem-solving and taking initiative.
• Strong written and verbal communication with the command of the English language.
• Excellent attention to detail.
• Bilingual in English/Spanish is a plus.