Case Manager #10117576-23200 Full-Time, Term in Albuquerque, NM

Full-Time, Term position in Albuquerque, NM. Opening: 09-15-2026; Close: 09-29-2026.

About the role

Under general supervision, provides case navigation services to defendants participating in Pretrial Services by conducting needs assessments, coordinating services, and connecting participants with community resources that support successful outcomes. Assists social work student interns in learning about pretrial case navigation through observation, training, and supervised field experience. Provides guidance on client engagement, resource coordination, documentation, and professional practice in a criminal justice setting. Supports the development of future social workers while promoting effective and equitable pretrial navigation services.

Responsibilities

• Assessing and determining the status and needs of defendants for treatment.
• Investigates defendants’ educational, family, criminal, employment and social background and or previous treatment compliance.
• Works with the Clinical Director to develop treatment plans that meet the orders of the Court.
• Attends staff meetings, training, community outreach, and court programs.
• Prepares detailed oral and written reports.
• Facilitates communication and coordination between care/service/support providers.
• Monitors defendants’ compliance with a treatment plan and recommends counseling when appropriate.
• Compiles lists for statistics and coordinates court calendars.
• Conducts scheduled progress meetings at court-appointed locations.
• Monitors defendant’s compliance at court hearings and treatment plan requirements.
• Reports, documents, and notifies the court of defendants’ compliance, non-compliance or program violations and recommends appropriate actions.
• Provides treatment information and options to judges and involved treatment providers and community members.
• Performs scheduled and unannounced site visits to monitor program compliance.
• Monitors program compliance utilizing electronic monitoring technology.
• Tracks and administers drug and alcohol screens as necessary and maintains alcohol and drug screening protocols, equipment and supplies.
• Performs administrative activities and provides customer service as assigned.
• Other duties as assigned.

Requirements

• Knowledge of court-ordered rehabilitation or support programs
• Knowledge of sentencing guidelines
• Knowledge of treatment options and available community services
• Knowledge of New Mexico law, civil and criminal procedure
• Knowledge of local court rules, policies and procedures, operations and structure
• Knowledge of case management
• Knowledge of legal terminology
• Knowledge of substance abuse and mental health counseling and treatment
• Knowledge of community resources available for the homeless and veteran populations
• Knowledge of mediation techniques and conflict resolution
• Knowledge of investigative techniques
• Knowledge of drug screening methods
• Knowledge of electronic monitoring equipment and technology

Qualifications

• Education: Bachelor’s degree from an accredited college or university in Criminal Justice, Public or Business Administration, Social Work, or a related field.
• Education Substitution: Four (4) years of directly related or relevant experience may substitute on a year for year basis.
• Experience: Three (3) years’ experience in case management.
• Experience Substitution: None.
• Other: May be required to obtain and maintain National Crime Information Center (NCIC) certification within six (6) months of hire.

Benefits

• Medical/Dental/Vision/Rx
• Short-, and Long-Term Disability Insurance Programs
• Employee assistance program (EAP) [http://www.mybenefitsnm.com/]
• State paid life insurance, supplemental and dependent life insurance
• Optional flexible spending accounts for medical, day-care, and travel expenses
• Paid time off, up to eight (8) weeks
• Paid time off and retirement buyback
• Eleven (11) paid holidays
• Up to 12 weeks of paid parental leave
• Deferred Compensation 457(b) plan
• Lifetime Defined Benefits Retirement Plan [