Case Management Supervisor, Access Center
About the role
The Case Management Supervisor, Access Center is responsible for the oversight of daily operations of case management activities, including supervising the Member Services team which consists of Case Managers, Problem Solving Specialists, and Housing Navigators. They will ensure that all Access Center case management functions are performed accurately and efficiently and in compliance with all applicable state and federal regulatory requirements. This position requires extensive coordination within multiple internal SPY Programs and external systems that include relationships with the Housing Authority, DCFS, DMH, LAHSA, St. Joseph’s Center, community partners and resources, landlords, and property owners and managers.
LOCATION: Venice, CA, Access Center, On-site STATUS: Full-Time, 40 hours/week, Exempt DRIVER POSITION: Yes [If yes, please reference driving policy]
Responsibilities
- Develop, implement and supervise case management workflows in compliance with all applicable state and federal regulatory requirements
- Support the day-to-day operations and programing of the Access Center, including site monitoring
- Supervise direct service staff in providing case management, housing navigation, and problem solving
- Work closely with the Access Center Manager to administer problem solving funds and financial assistance
- Review case management notes and service plans, to ensure that all members served are receiving high quality care
- Monitor and provide continuous quality improvement of member charts, data collection and analysis, monthly reports, and program administration duties in a timely fashion
- Ensure that program outcomes are being met and that performance and quality improvement strategies are being embedded in the work
- Developing a high performing department culture and staff. This includes setting the standard for staff/pe