Case Management Specialist (2104)

About the role

The Case Management Specialist provides intensive, ongoing support to jobseekers and training participants to ensure they successfully progress through their education, training, and employment pathways. Working closely with the Professional Career Advisor and Education and Training Specialist, the Case Management Specialist monitors customer outcomes, identifies barriers, and coordinates wrap-around services to promote retention and long-term success.

Key Responsibilities

• Enters information in the appropriate management information systems in a timely and accurately manner with adequate details regarding customer outcomes
• Conducts monthly contact sessions to determine if any additional support or wrap-around services are needed and direct customers to appropriate Workforce Solutions staff or provide referrals to community resources to ensure success while in a training program or employment post-exit
• Track customers’ progress on their education, training, or career plans and identify barriers that may impact completion or employment outcomes.
• Ensure all documentation meets WIOA and Workforce Solutions standards, including case notes, service entries, outcome updates, and eligibility verification.
• Work closely with Career Advisors, Education & Training Specialists, support service teams, and community agencies to coordinate customer support and share relevant updates.

Qualifications

• 2–4 years of experience in case management, workforce development, social services, or a related field
• Experience in case management, workforce development, social services, or a related field preferred