Case Management Representative

Overview

The Case Management Representative supports the implementation of care management services to select patients in the community. This position will assist patients and caregivers in navigating community resources to reduce barriers to care and improve health outcomes. As a Case Management Representative, this position will perform outreach and intake interviews to collect patient-level information. Works collaboratively with providers and clinical staff to ensure prompt coordination of care and follow up. Promotes optimal health and self-management through advocacy, empowerment, identification of and connection with resources, facilitation of efficient service delivery, and promotion of a positive patient-PCP relationship. Assists with administrative support tasks.

Responsibilities

• Support the implementation of care management services for select patients in the community.
• Assist patients and caregivers in navigating community resources to reduce barriers to care and improve health outcomes.
• Perform outreach and intake interviews to collect patient-level information.
• Work collaboratively with providers and clinical staff to ensure prompt coordination of care and follow-up.
• Promote optimal health and self-management through advocacy, empowerment, and connection with resources.
• Facilitate efficient service delivery and promote a positive patient-PCP relationship.
• Assist with administrative support tasks.

Requirements

• High School Diploma or Equivalent (Required).
• 2 years of experience in Clinical - Acute Care or Healthcare - Acute Care or Healthcare (Required).

About WakeMed Health & Hospitals

At WakeMed Health & Hospitals, we are guided by a simple – yet powerful mission: to improve the health and well-being of our community by providing outstanding and compassionate care to all. To deliver on this mission, WakeMed employs the “best minds and the biggest hearts” in the business. Our team includes over 8,500 experienced registered nurses, technologists, medical professionals, support staff, and a medical staff of more than 1,200 physicians and advanced practice providers who are dedicated to putting patients first.

When it comes to culture and benefits, we recognize that when we take good care of our employees, our employees can take even better care of our patients. We proudly offer competitive salaries that reflect background, experience, and special skills. Our benefits programs are designed to give you and your family the support you need for today while planning for a successful tomorrow.

Posted: 07-Aug-26
Location: Cary, North Carolina