Case Management Intern

About the role

Aging Services of North Central Massachusetts (ASNCM) is the Aging Services Access Point (ASAP) for a 24-town area in North Central Massachusetts. ASNCM’s mission is to provide comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect.

The values of ASNCM—Collaboration, Compassion, Consumer-Centric, Empowerment, and Integrity—guide our culture and work. This internship offers an opportunity to gain insight into the challenges and rewards of working in the human service field, develop valuable communication and problem-solving skills, and learn practical techniques for organizing person-centered care.

This is a 35-hour-per-week internship, equivalent to a 12-credit class.

Responsibilities

• Visit elders in the community, conduct assessments, formulate care plans, and coordinate the delivery of in-home services.
• Ensure compliance with Executive Office of Elder Affairs (EOEA) Regulations and ASNCM policies.
• Shadow and assist State Home Care Case Managers, Program Specialists, and Program Managers.
• Conduct home visits and manage cases under the guidance of a supervisor.
• Attend program reviews and staff meetings as required.
• Play a role in quality improvement activities that ensure optimum consumer outcomes.
• Assist with administrative duties, including record-keeping, data entry, and program development.
• Perform other duties as assigned.

Requirements

• Currently enrolled in an undergraduate or graduate program.
• Passion for working with the elderly community and an interest in human services and non-profit organizations.
• Strong communication and interpersonal skills; ability to build positive relationships with consumers, families, and co-workers.
• Good organizational, problem-solving, and time-management skills.
• Proficiency in Microsoft Office, specifically Word and Excel.
• Must pass a necessary background check.

Essential Functions

• Sufficient clarity of speech and hearing to permit communication with supervisors, co-workers, consumers, community professionals, and the general public.
• Ability to talk on a phone, stand, walk, sit, and travel in the community.
• Ability to travel throughout the state of Massachusetts in a private vehicle under all weather conditions, including snow.
• Ability to express ideas concisely and clearly, orally and in writing.
• Sufficient vision to permit production and review of a wide variety of materials, written correspondence, reports, and related electronic and paper communication.
• Ability to lift and carry objects weighing up to 20 pounds.
• Ability to read and analyze data.
• Ability to exercise sound judgment in making decisions.