Case Management Coordinator, ODP

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis, with millions more people needing care at home than ever before. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs.

About the role

We are seeking an experienced, high-level professional to join us as a Case Management Coordinator, ODP. This role reports directly to the PA ODP Program Lead and is a full-time hybrid position based in Eastern Pennsylvania. As a Case Management Coordinator for ODP, you will go beyond standard case management and scheduling. You will serve as a strategic partner to the Program Lead, assisting in the pre-admission lifecycle and building high-level relationships with Support Coordination Organizations (SCOs) and County MH/ID offices, in addition to supporting our operational team with ODP subject matter expertise. We are looking for an IDD program veteran who understands the nuances of the Pennsylvania ODP waiver landscape and is ready to take a leadership role in strategic operations through care management and expanding our community footprint.

Responsibilities

• Manage a caseload of ODP individuals, ensuring high-quality care across Eastern/Central PA.
• Provide coaching, oversight, and mentorship to Direct Support Professionals (DSPs) to ensure adherence to ODP standards, with support from the HR/Onboarding team.
• Assist Case Management Team with Starts of Care within a reasonable geographic area.
• Ensure implementation of the Individual Support Plans (ISPs) is being met through updated records, documentation, and quarterly reporting (EMR oversight).
• Manage staff schedules for individual caseload.
• Oversee timely completion of accurate electronic documentation and service notes for caseload.
• Audit schedules weekly in preparation for the pre-billing teams.
• Provide education to families when needed on service definitions and compliance.
• Lead and facilitate provider introduction meetings with families and SCs to present the Abby Care family hybrid model.
• Act as a point of contact during the pre-admission stage for program readiness alongside our intake and HR teams.
• Support accessing HCSIS, AE communication, and other duties necessary for a smooth transition.
• Engage with SCO leadership and individual Support Coordinators as frontline support.
• Identify inclusive community opportunities and cultivate relationships with advocacy groups through network expansion.
• Provide updates to the Payroll/Pre-Billing team on documentation and EVV records to ensure they meet ODP regulatory requirements prior to submission.
• Provide training, coaching, oversight, and mentorship to the wider incoming Care Coordination team to ensure adherence to ODP standards.
• Serve as the first point of contact for Community Care Coordinators (CCCs) regarding incidents, complex individual concerns, or billing obstacles.
• Conduct quarterly reviews of documentation, EVV, and service notes to ensure they meet ODP 6100 regulations. Completed reports are sent to SCO for visibility quarterly.
• Oversee the EIM (Enterprise Incident Management) process, ensuring all incidents are reported to the state accurately and within mandatory timeframes.
• Track and manage incoming complaints for record keeping and AE communications.
• Participate alongside the ODP Lead to develop and roll out Quality Assurance and Incident Management audits in addition to quarterly meetings regarding Quality Management Planning.
• Communicate high-level regional updates, systemic risks, or performance trends to the ODP Lead.
• Work alongside Community Event Associates (CEA) in Eastern/Central regions to support the regional community event calendar, ensuring events align with client goals and have Abby Care representation.

Requirements

• Experience working within an Office of Developmental Programs (ODP) Role (e.g., Support Coordination, Program Management, Residential Director) for at least 2 years, or ODP various field experience for at least 4 years.
• Minimum 2 years of direct experience within the Pennsylvania ODP space (required).
• Strong familiarity with ODP waiver regulations, HCSIS, EVV, PROMISe, and the ISP process.
• Experience in SCO relationships, documentation systems (EMR/EHR), and knowledge of EVV requirements.
• A valid driver’s license and reliable transportation.

Qualifications

• Experience in Case Management (highly preferred).
• Existing relationships with County MH/ID offices and SCOs in Eastern PA.
• Bilingual skills are a significant plus.
• Ability to work outside of business hours as needed.
• Speak, read, write, and understand English.
• Occasional lifting or pulling of up to 20 lbs.
• Ability to perform physical activities required for in-home visits (stairs, standing, etc.).

Benefits

• Competitive compensation packages that reflect the value you bring.
• Comprehensive health coverage including high-quality medical, dental, and vision options, with a $0 deductible PPO and a company-funded HSA.
• Employer-paid life and disability insurance.
• Generous paid time off and 10 paid company holidays.
• Financial savings benefits including HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave: up to 10 weeks based on tenure.

Pay

Compensation Range: $60K - $70K

Schedule

Full-Time Hybrid opportunity based in Philadelphia, PA.