Case Management Coordinator (Field - Winnebago/Jo Daviess County, IL or surrounding areas)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the role

The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process. The Case Management Coordinator facilitates appropriate healthcare outcomes for members by providing assistance with appointment scheduling, identifying and assisting with accessing benefits and education for members through the use of care management tools and resources.

Responsibilities

• Provide assistance with appointment scheduling for members
• Identify and assist with accessing benefits and education for members using care management tools and resources
• Facilitate appropriate healthcare outcomes for members
• Travel up to 50-75% of the time within a designated geographic area for in-person case management activities as directed by Leadership and/or as business needs arise

Requirements

• Must reside in Winnebago/Jo Daviess County, IL or surrounding areas
• 2 years experience in behavioral health, social services or appropriate related field equivalent to program focus
• Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually
• Excellent analytical and problem-solving skills
• Effective communications, organizational, and interpersonal skills
• Ability to work independently
• Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications
• Efficient and effective computer skills including navigating multiple systems and keyboarding

Qualifications

• Bachelor's degree or non-licensed master level clinician required with either degree being in behavioral health or human services (psychology, social work, marriage and family therapy, counseling)
• Case management and discharge planning experience (preferred)
• Managed care experience (preferred)

Pay

The typical pay range for this role is $21.10 - $40.90 per hour. This pay range represents the base hourly rate for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is also eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Schedule

• Full time
• 40 anticipated weekly hours