Case Management Coordinator

About the role

Lead a Team That Changes Lives. Are you ready to step into a leadership role where your work directly shapes recovery outcomes for the people who need it most? As our Psychosocial Coordinator, you'll run the day-to-day operations of our program, supervising a dedicated team, guiding clients and making sure every service delivered meets the highest standards of care. This is more than a management job. It's a chance to build a program you're proud of, mentor staff who look to you for direction, and be the steady hand that keeps care moving forward — even in the toughest moments.

Responsibilities

• Lead the Program Own the day-to-day success of your psychosocial program, from staffing to service quality
• Provide hands-on supervision and coaching to your team, individually and in groups
• Step in with direct client services whenever the program needs you
• Be the point person your staff can count on — including 24-hour availability for emergencies
• Support fellow programs with backup supervision when needed
• Keep the Program Running Strong Manage staffing, documentation, billing, and re-authorizations with precision and speed
• Partner with Accounting to resolve billing issues quickly
• Keep spending on track and minimize unnecessary costs
• Maintain equipment and facilities, flagging repairs or replacements early
• Ensure full compliance with licensing standards, contracts, and agency policy
• Drive Continuous Improvement Partner with your supervisor to shape the program's annual plan
• Track performance improvement indicators, census, and outcome data
• Run regular staff meetings that turn insight into action
• Report incidents promptly and transparently
• Represent the agency professionally with payers, community partners, and at interagency meetings
• Respond quickly and thoughtfully to client complaints or grievances
• Handle HR-approved disciplinary actions in line with agency policy

Requirements

• Education: Bachelor's degree in a behavioral health discipline
• Licensure/Certifications: Peer Supervisor License preferred but not required
• Clearances: Pennsylvania Child Abuse Clearance, Criminal Clearance, and Fingerprint-based federal criminal history; valid Driver's License; not listed on any Medicaid/Medicare Exclusion list
• Additional relevant experience and/or education may be considered in place of the above, at the Personnel Officer's discretion.

Benefits

• Full-time employees (30+ hours/week) enjoy a robust total rewards package:
• Competitive pay
• Medical, Dental, and Vision insurance
• Tuition reimbursement options
• Flexible Spending Accounts (Health, Dependent, and Transportation)
• Life and Disability insurance
• Paid Time Off
• 403(b) retirement plan with employer match
• Employee recognition programs
• Employee referral bonuses
• And more!

Pay

$60,