Case Management Associate- Full Time, Days, 8 AM - 4 PM, Inpatient Care Management, Atlantic Health Morristown Medical Center

Responsible for assisting with the continuum of care: performing tasks identified by the case management team for discharge planning, utilization management, and care coordination support.

Responsibilities

• As assigned, provide support to the RN Case Managers and Social Workers in completing routine post-acute care arrangements, including setting up routine post-acute services according to MD orders.
• Complete tasks related to transfer of patients to post-acute care facilities:
  • Communication with facility related to bed availability, including use of case management electronic discharge system
  • Sharing of internal referral information electronically or via fax
  • Assuring transfer of documentation/medical record is complete
  • Arranging transportation, confirmation of arrangements, and communication with families regarding transfer arrangements
  • Maintaining and managing authorizations of post-acute settings, such as skilled nursing facilities, home care agencies, infusion service, durable medical equipment services, hospice, acute rehab, and long-term acute care facilities
  • Demonstrating independence and proactive initiation of duties related to transfer of patients
• Assist the department in maintaining authorization or overcoming coverage denials by payers by providing medical records as demanded or required.
• Arrange medical transportation where required, including receiving insurance or medical group authorization.
• Prepare and fax necessary documentation/information to facilitate prior authorization.
• Follow up on referrals by phone to ensure receipt of referral to intended company/facility and ensure all necessary information/documentation was provided.
• Receive and document authorizations requested.
• Secure requested information for the healthcare team, patient, and/or family, including prescription availability, insurance requirements, and community resources.
• Use case management electronic system to support case management, utilization management, and discharge planning process, as directed.
• Support the case management staff in tasks related to care coordination, discharge planning, and/or utilization management.
• Assist with data collection.
• Keep team members updated with progress of assigned tasks and escalate issues to case manager, social worker, or leadership staff in a timely manner.
• Document accurately and thoroughly all transactions during the shift, according to department policy.

Requirements

• High School diploma or GED equivalent
• Minimum two years' experience with a medical group, managed care organization, utilization management, hospital admitting, or medical nursing unit

Qualifications

• Associate degree preferred
• Hospital and/or insurance experience preferred

About Us

At Atlantic Health, our promise to our communities is: Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development, and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. We have received awards and recognition for the services we have provided to our patients, team members, and communities, including:

• Chosen for 17 years by Fortune as one of the magazine’s “100 Best Companies to Work For.”
• Atlantic Health Morristown and Atlantic Health Overlook named by Newsweek as two of the “World’s Best Hospitals” in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report’s 2025-2026 Best Hospital rankings.
• Atlantic Health scored four “A” grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals named among America's 50 Best hospitals by Healthgrades in 2026.
• Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare – 2026."
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton, and Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America’s Greatest Workplaces for Inclusion & Diversity 2025.
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Morristown Medical Center is a nationally-recognized leader in cardiology and heart surgery, orthopedics, gynecology, geriatrics, gastroenterology and GI surgery, pulmonology and lung surgery, and urology. We are the only hospital in New Jersey named one of America's '50 Best Hospitals' for six consecutive years by Healthgrades and one of the World's Best Hospitals by Newsweek. We were included on Becker's Healthcare 2020 list of "100 Great Hospitals in America". In addition, Leapfrog recognized us with an "A" hospital safety grade - its highest - twelve consecutive times, and the Centers for Medicare and Medicaid Services awarded us again with its highest five-star rating in 2020. Morristown Medical Center is a Magnet Hospital for Excellence in Nursing Service, the highest level of recognition achievable from the American Nurses Credentialing Center for facilities that provide acute care services. Our nonprofit hospital was also designated a Level I Regional Trauma Center by the American College of Surgeons and a Level II by the State of NJ.

Benefits

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance