Case Management Assistant

About the role

The Case Management Assistant (CMA) supports patient discharge planning by working under RN case managers or social workers, facilitating post‑acute placements, identifying discharge barriers, and providing administrative clerical support.

Responsibilities

• Communicate updates on progress throughout the day, referring patient questions back to the case manager/social worker.
• Make referrals through the web‑based referral system (nH Discharge/other) to specific post‑acute care (PAC) providers, sending the appropriate packet of information from the medical record required for the level of care.
• Monitor patients with PAC referrals and intervene to expedite discharge.
• Communicate with RN case managers/social workers regarding the status of PAC referrals, bed availability, and other barriers that cannot be resolved.
• Communicate results of PAC referrals with the patient, including obtaining a signed Patient Choice letter.
• Prioritize workload to ensure timely contact and intervention with PAC providers, sending additional information to PAC provider when requested.

Qualifications

• Associate degree preferred.
• Medical knowledge and terminology required.
• Minimum of one year experience in a health care setting required.
• C.N.A. license preferred.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

Note: Eligibility for benefits may vary by location.

Pay

Hourly wage estimate: $18.69 – $26.16 per hour. The estimate reflects the typical wage range for candidates hired; actual salary may be based on specific skills, years of experience, and internal equity. Most candidates are hired below the midpoint of the range.