Case Management Analyst - Field in Kendall, Kane and DuPage Counties, IL

Position Summary

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

About the role

As a Case Manager Analyst you support optimal member health outcomes by coordinating care, providing education, and facilitating access to appropriate healthcare services. Using care management tools and data analysis, you assess member needs, identify risks, and develop and implement effective care plans. You collaborate with internal teams, providers, and external resources to address barriers, improve quality of care, and ensure services align with member benefits. Through communication, coaching, and motivational techniques, you promote member engagement, informed decision-making, and healthy behavior changes. You are responsible for monitoring care plan progress, documenting activities, and ensuring compliance with regulatory standards, company policies, and quality management guidelines.

Required Qualifications

• Minimum 2 years of case management experience.
• Must possess reliable transportation and be willing and able to travel up to 75% of the time.
• Mileage is reimbursed per our company expense reimbursement policy.

Preferred Qualifications

• Discharge Planning, managed care (MCO).
• Strong ability to multitask, prioritize, and adapt in a fast-paced environment.

Technical Skills

• Proficiency in Microsoft Office Suite as well as computer use.

Education

• Bachelor’s degree or non‑licensed master’s degree in a behavioral health or human services field (psychology, social work, counseling, marriage and family therapy).

Anticipated Weekly Hours

The typical weekly hours for this role is 40.

Pay Range

The typical pay range for this role is $21.10 - $44.99. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Additional Information

• This position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.