Case Associate

Purpose

The Jewish Board’s Youth and Family Division supports domestic‑violence survivors and their family members. Using a non‑judgmental, trauma‑informed approach, staff guide residents to create and meet personalized recovery goals, stabilize families, develop independent‑living skills, and plan for healthy, secure living. The work is guided by principles that emphasize safe and stable housing, a culturally competent and anti‑racist lens, and respect for each individual’s dignity and journey.

Position Overview

The Case Associate is an intermediate‑level direct‑care staff member who works with residents of the Jewish Board supported‑housing programs to help them live in the community as independently as possible.

Key Essential Functions

• Resident Support
  • May carry a caseload of residents and provide services within program regulations and agency mission.
  • Evaluates and assesses independent‑living skills; supports residents in meeting individual goals.
  • Advocates on behalf of residents with other service providers.
  • Links residents to community‑based treatment and collaborates with other providers when coordinating services.
  • Practices person‑centered, collaborative service planning; ensures service plans are completed and signed by residents according to regulatory guidelines.
  • Interprets and explains agency policies and procedures to residents.
  • Supports residents toward medication‑management independence with appropriate person‑centered interventions.
  • Conducts monthly unit/apartment inspections.
  • Provides resident escorts to appointments as needed.
  • Assists residents with moving, carrying groceries, laundry, and other household items as needed.
• Administrative Support and Coordination
  • Participates in regular staff meetings and trainings; may travel to off‑site meetings and trainings.
  • Participates in planning and execution of special and holiday events.
  • Completes regular, timely documentation of all resident interactions, including progress and informational notes.
  • Ensures progress notes meet monthly billing documentation requirements, if applicable.
  • Files incident reports as appropriate.
  • Facilitates monthly roommate meetings when appropriate.

Core Competencies

• Knowledge and Attributes
  • Understanding of how mental illness, substance use disorders, or trauma can affect individuals in the community.
  • Experience working with individuals living with serious mental illness, substance use disorders, or trauma.
  • Knowledge of local and state health and human‑service systems and their navigation.
  • Understanding of the demanding processes of stabilization and recovery.
  • Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
  • Compassion and respect for vulnerable individuals.
  • Openness to an anti‑racist lens, continuous learning, and applying that learning to support a diverse resident population.
  • Ability to stay calm in a variety of situations, some of which may be stressful.
  • Patience and empathy for individuals on their recovery journey.
• Skills
  • Communication: conveys information clearly and concisely, both verbally and in writing; practices active listening; engages residents respectfully.
  • Self‑sufficiency and initiative: assesses, initiates, and completes tasks independently; contributes to the organization’s mission and team goals; pursues professional development.
  • Interpersonal relations: demonstrates cultural sensitivity; interacts professionally and respectfully with colleagues and residents.
  • Problem‑solving: analyzes situations objectively and generates or researches solutions independently.
  • Quality assurance: attends to detail, follows standard operating procedures, and consistently produces high‑quality work.
  • Teamwork: works collaboratively, models teamwork, and takes appropriate action on constructive feedback.
  • Organizational skills: manages time effectively, respects deadlines, prioritizes multiple, emerging, and complex demands, and demonstrates flexibility.
  • Crisis management: identifies potential crises, maintains calm, possesses solid de‑escalation skills or willingness to learn them.
  • Good judgement: manages risk, ensures resident safety, and recognizes situations requiring supervisor intervention.

Education and Training Required

• Associate’s degree (AA) and two years of experience in a community mental‑health setting
• OR a high‑school diploma/HSE degree and at least five (5) years of experience in a community mental‑health setting.

Computer Skills Required

Familiarity with the Microsoft Office suite (Excel, Word, PowerPoint, etc.) and a willingness to learn new systems and application software.

Work Environment / Physical Effort

Ability to travel to residents’ apartments or escort residents in the community. A valid driver’s license and willingness to drive an agency van are preferred. Must be able to lift 25 pounds and manage stairs in walk‑up buildings as needed.

About the Organization

The Jewish Board delivers innovative, high‑quality, and compassionate mental‑health and social services to over 45,000 New Yorkers each year. It serves everyone from infants and families to children, teens, and adults. The organization is proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. It is committed to building diverse, equitable, and inclusive teams and strongly encourages candidates from historically marginalized backgrounds to apply. The Jewish Board is an equal‑opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other protected status.