Case Assistant, Senior Care Options (PT)

Position Overview

The SCO Case Assistant supports older adults and individuals with disabilities by helping them access and maintain MassHealth, Housing Assistance, And Other Public Benefits. Working closely with Geriatric Services & Support Coordinators (GSSCs) and the Primary Care Team, this role assists with applications, renewals, documentation, follow-up, and administrative support to help consumers remain safely and independently in the community.

Key Responsibilities

• Assist with MassHealth applications, renewals, and eligibility reviews.
• Support applications for public benefits, housing programs, and community resources.
• Gather, organize, and submit required documentation.
• Track application status, deadlines, and follow-up needs.
• Communicate with consumers, families, public agencies, and healthcare providers.
• Affordable and subsidized housing applications.
• Obtain and organize required housing documentation.
• Follow up with housing authorities and providers regarding application status.
• Maintain accurate consumer records and documentation.
• Enter information into agency databases and tracking systems.
• Scan and upload documents to electronic consumer files.
• Ensure compliance with confidentiality and program requirements.
• Perform general Administrative Duties And Other Assigned Tasks.

Qualifications

• High School Diploma or equivalent.
• Valid Driver's License.
• One (1) year of experience in human services, healthcare, social services, housing, aging services, disability services, or a related field.
• Interest in working with older adults and individuals with disabilities.

Preferred

• Knowledge Of MassHealth, Housing Resources, Or Public benefits.
• Experience supporting older adults or individuals with disabilities.

Skills & Abilities

• Strong organization and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and deadlines.
• Problem-solving and resource coordination skills.
• Proficiency with Microsoft Office and database systems.
• Ability to work independently and collaboratively.

Work Environment

• Primarily office-based with regular computer and phone use.
• Travel throughout Berkshire County required.
• Must have reliable transportation, valid driver's license, vehicle registration, and automobile insurance.
• May visit consumers' homes, healthcare facilities, and community agencies.

Pay

\$20.00 - \$20.01 per hour

Benefits

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retailer plan
• Vision insurance

Work Location

In person

View or apply for [Open Positions at Elder Services of Berkshire County]