Case Assignment Associate
Agency: Department of Children and Family Services. Location: 1911 S Indiana Ave, Chicago, IL 60616 (Cook County). Supervisor: Marilyn Williams. Contact: Tiffany.Norton@illinois.gov. Bargaining Unit: RC014 Clerical Employees, AFSCME. Skill Option: Keyboarding. Bilingual Option: None. Number of vacancies: 1. Full‑time salaried position.
About the role
Position Overview: The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Case Assignment and Placement Unit Problem Resolution Associate. The ideal candidate will have excellent organizational skills and strong communication skills. DCFS offers a competitive compensation plan, excellent benefits, and a pension program.
Responsibilities
- Receives, reviews, and logs all incoming paperwork, independently determining the completeness of materials received
- Keyboards and prepares a variety of complex materials, including detailed data entry, highly technical reports, department forms, and correspondence
- Receives screening results and temporary custody information, reviewing log for intake data and routing information to appropriate staff for processing
- Performs follow‑up with concerned individuals to obtain missing or inaccurate information that may lead to delays in case openings
- Provides consistent review of pending case assignments to ensure adherence to established timelines regarding call‑back procedures
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Skills
- Keyboarding
Pay
Anticipated starting salary: $4,144 per month; full range: $4,144 – $5,429 per month.
Schedule
Work hours: Monday‑Friday, 8:30 AM – 5:00 PM. Anticipated hybrid work schedule: 3 to 5 days per week in office, depending on operational needs.
Benefits
Why work for Illinois? Working with the State of Illinois reflects the values of compassion, equity, and dedication. Employees enjoy flexible schedules, a gold‑standard benefits package, top‑tier retirement and pension programs, and various career‑advancement opportunities.