Case Advocate College Aide
About the role
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. The Office of the Taxpayer Advocate is seeking a graduate or law student to serve as Case Advocate College Aide. This is a hands-on opportunity to work directly with practicing attorneys on real cases affecting NYC taxpayers, while gaining exposure to both individual case advocacy and systemic policy work. The Office handles case advocacy and systemic problem resolution involving NYC business and excise taxes, property taxes, rent freeze programs, deed theft, and other NYC tax matters offering interns broad exposure to how tax policy plays out in practice.
Responsibilities
- Assist Case Advocates in researching and investigating the facts of active cases.
- Research policy issues and underlying systemic problems.
- Interview taxpayers to understand their tax situations, answer questions about notices, bills, and other correspondence, and help resolve inquiries.
Minimum Qualifications
For Assignment Level I: Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
Preferred Skills
- Strong writing and legal research skills.
- Strong time management and ability to meet project deadlines.
- Excellent interpersonal skills, including the ability to navigate difficult conversations with frustrated or upset taxpayers.
- Law student preferred.
Candidate must be able to commit at least one full day in the office each week, totaling approximately 14 hours per week if possible.
Pay
$18.00 – $20.30