Case Administrator (Legal Services/Administrative Support)

About the role

The American Arbitration Association (AAA) seeks a detail-oriented and service-driven Case Administrator to manage arbitration and mediation cases across a wide range of industries.

Responsibilities

• Handle day-to-day case administration through our proprietary case management system (PRISM)
• Correspond with parties, attorneys, and neutrals
• Ensure accurate scheduling, documentation, and billing processes

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools
• Exceptional attention to detail and time management skills
• Ability to manage sensitive information with professionalism and discretion

Benefits

• Compensation will be determined based on geographic location
• This position is also eligible for quarterly performance-based incentives
• Our competitive compensation package includes:
• Medical, dental, orthodontia, and vision coverage
• A student loan repayment program
• A 403(b) retirement plan with substantial company match
• Discounted pet insurance
• Generous paid time off

Pay

• Dallas, TX: $50,000 - $55,000
• Houston, TX: $50,000 - $55,000
• Phoenix, AZ: $50,000 - $55,000
• Atlanta, GA: $50,000 - $55,000
• Voorhees, NJ: $55,000 - $60,000
• Johnston, RI: $50,000 - $55,000
• Las Vegas, NV: $50,000 - $55,000

Schedule

This position offers a hybrid work arrangement; candidates must reside in a U.S. location within 125 miles of their assigned office location.