Case Administrator I - Norfolk County Juvenile Court

About the role

It is the mission of the Juvenile Court to protect children from abuse and neglect and promote opportunities for children to reside in safe, stable, permanent family environments whenever possible, to strengthen families when their children are in need of services, to rehabilitate juveniles, to protect the public from delinquent and criminal activity while holding offenders accountable and addressing the harm suffered by the community and the victim, and to decide all cases fairly and impartially with dedication, integrity and professionalism.

Organizational Profile: https://www.mass.gov/orgs/juvenile-court

Notes: Customer Service experience preferred. This position requires travel to Norfolk County Juvenile Court locations, located in Dedham and Quincy.

Position Summary: Supervises staff and assigns and reviews work to ensure effective daily operations of the assigned unit. Performs case processing responsibilities including processing dockets, appeals, probation transfers, and e-filing (if applicable). Trains new employees, provides technical assistance to staff and the public, and addresses operational challenges as needed.

Working Conditions: Work is frequently performed in office or similar indoor environments.

Physical Demands: Light Work - Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects.

Responsibilities

• Supervises the work of assigned staff, including assigning and reviewing work, and providing guidance.
• Maintains accuracy and completeness of cases and records.
• Schedules hearings, pulls cases for hearings, and ensures dockets are accurate.
• Responds to and resolves issues that arise from the public, attorneys, and agencies pertaining to civil procedures.
• Processes bill and batch transmittals.
• Maintains