Carwash Technician - Wisconsin

About the role

The Chemical Technician plays a critical role in ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, and proactively addressing potential issues to enhance the customer experience.

Responsibilities

• Provide professional, expert solutions to all customers to enable their business to be profitable and ensure customer satisfaction with clean, shiny, dry vehicles.
• Titrate and volumetrically measure products as needed.
• Perform minor chemical equipment and application repairs.
• Maintain customer satisfaction by monitoring customer levels and managing chemical inventory and replenishment orders.
• Conduct site chemical conversions and installations, and keep customers informed of progress.
• Support and execute on corporate accounts according to protocols, provide on-site revenue program training, and conduct technical and chemistry training.
• Analyze customer outputs and recommend technical updates or ways to increase efficiency and wash counts.
• Identify areas of opportunity for new accounts, conduct initial intake discussions, and communicate findings to sales management.
• Comply with all applicable OSHA, EPA, local regulatory laws, and company safety policies.

Requirements

• Average of 50-75 sites per month.
• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Car Wash experience is preferred but not required.
• Basic mechanical knowledge and aptitude.
• Excellent communication skills, both internal and external.
• Proficiency in Microsoft Office and basic computer skills.
• Demonstrated ability to provide the highest level of customer service and support.
• Self-starter with strong organizational and attention to detail skills.
• Ability to support overnight travel up to 40% based on territory and customer needs.

Qualifications

• Associate Degree in Business Administration or related field preferred; or equivalent practical experience.
• Car Wash experience is preferred but not required.
• Basic mechanical knowledge and aptitude.
• Excellent communication skills, both internal and external.
• Proficiency in Microsoft Office and basic computer skills.
• Demonstrated ability to provide the highest level of customer service and support.
• Self-starter with strong organizational and attention to detail skills.

Skills

• Customer service skills
• Problem-solving abilities
• Technical knowledge of car wash products and equipment
• Communication and interpersonal skills
• Basic mechanical aptitude

Benefits

Competitive wages and benefits including comprehensive health, dental, and vision coverage, a matching 401(k), paid time off, and more.

Pay

$28-$32/hr depending on experience.

Schedule

Flexible schedule to accommodate overnight travel up to 40% based on territory and customer needs.