Carrollton - Guest service all rounder part time

Job Description

As the face of Thunderzone, you set the tone for every guest's visit! This role is perfect for a multitasker who loves interacting with people. You’ll handle everything from greeting guests and answering phones to selling lane time, golf simulator sessions, and arcade cards. You are the "Air Traffic Controller" of the building—ensuring lane tables are clean, shoes and balls are sanitized, and arcade players are getting their prizes at the redemption counter.

About Us

Thunderzone is the ultimate entertainment destination, and our Front Counter team is the heartbeat of the facility. As the first and last point of contact for our guests, you set the tone for the entire experience. We are looking for energetic, organized, and friendly individuals who thrive in a fast-paced environment and take pride in delivering exceptional service.

Key Responsibilities & Duties

• Provide an enthusiastic, warm welcome to every guest walking through the doors.
• Answer phone calls efficiently and professionally, answering questions regarding pricing, hours, attractions, and promotions appropriately.
• Act as a first-line problem solver for guest issues, handling complaints with patience and grace, and effectively relaying larger concerns to the management team.
• Accurately ring up transactions, issue bowling lanes, activate game cards, and book golf simulator sessions.
• Manage lane waitlists and assign rental shoes and bowling balls.
• Maintain our high standards of cleanliness by constantly monitoring the facility.
• Ensure rental shoes and bowling balls are thoroughly sanitized and returned to their proper places.
• Perform general building maintenance and cleaning tasks as assigned to ensure a safe, sparkling environment for everyone.

Qualifications & Physical Requirements

• Must be outgoing, friendly, and possess excellent communication skills.
• Strong multi-tasking and organizational abilities under pressure.
• Basic math and cash-handling skills.
• Physical Stamina: This position requires long hours on your feet, walking, bending, lifting, and continuous movement around a large facility.
• Previous customer service, retail, or hospitality experience is a plus, but not required.

Benefits

• Employee discounts
• Free uniforms