Carrier Service Agent

Job Responsibilities

• Maintain regular communication with independent contractors to discuss performance, address concerns, and provide support.
• Utilize various communication channels like phone calls, emails, and a dedicated messaging platform for quick updates.
• Provide comprehensive insights into performance metrics such as delivery times, efficiency, and customer satisfaction ratings.
• Offer guidance and share successful strategies from other team members to help contractors improve.
• Act as a liaison between drivers and the company, addressing issues promptly and effectively.
• Offer support and mentorship to help drivers grow professionally and feel valued.
• Keep a close eye on freight movements to ensure they are on schedule and meet delivery deadlines.
• Use tracking systems and software to stay informed about potential delays or issues during transit.
• Promptly communicate any disruptions or delays to the customer service team to manage customer expectations.
• Advocate for the needs and concerns of drivers within the company, ensuring their voices are heard in decision-making processes.

Qualifications and Requirements

• Relevant experience in transportation.
• Strong leadership skills.
• Problem-solving abilities.
• The ability to thrive in a fast-paced environment.

About the Role

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and does not discriminate against applicants or employees based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law.

The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws.

Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment.

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.

Benefits

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture.

About the Workplace

The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on-site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive.

Location and Schedule

The job location is in Nashville, TN, with regular office hours from Monday to Friday, along with occasional Saturday shifts to accommodate business needs.