Carrier Sales Representative

About the role

HTL is a growing transportation and logistics company built around responsive service, strong relationships, and reliable execution. Over the past five years, we’ve expanded significantly while staying focused on what matters most: moving freight efficiently, solving problems quickly, and delivering for our customers. As we continue to grow, we’re building a team of people who take ownership, solve problems, and get things done.

The Carrier Sales Representative plays a critical role in HTL’s operations by sourcing, onboarding, and managing carrier partners to ensure reliable capacity for customer freight. This position requires strong negotiation skills, relationship-building, and the ability to execute under pressure while maintaining clear communication with carriers, internal teams, and customers. This position will be based out of our office in Charlotte, North Carolina, reporting to the Director of Operations, Carrier Sales. Candidates must have legal authorization to work in the United States.

Responsibilities

• Shipment Coordination: Work with sales representatives to ensure all shipper loads are covered by qualified carriers with appropriate equipment and insurance.
• Rate Quotation: Build and deliver competitive rate quotes aligned with customer needs and company objectives.
• TMS Management: Enter loads, appointments, and shipment data into HTL’s Transportation Management System (TMS) according to company procedures.
• Own TMS data integrity by performing multiple daily audits to verify accuracy, proactively identify and correct data-entry or scheduling errors, and ensure shipment information remains complete and up to date.
• Documentation: Prepare, process, and review shipping documentation prior to distribution.
• Claims Handling: Complete pre-claim paperwork for loss/damage and shortage claims, resolving concerns and complaints.
• Tracking & Reporting: Track and trace shipments, proactively communicating updates and resolving issues before they escalate.
• Carrier Relationships: Proactively establish and maintain carrier partnerships to expand opportunities with HTL’s customer base.
• Customer Service: Provide excellent service by anticipating needs, answering questions, resolving issues, and addressing concerns professionally.
• Market Awareness: Maintain awareness of business and market trends, including pricing and capacity fluctuations in the market.
• Process Improvement: Collaborate with leadership to identify workflow improvements that enhance efficiency and customer satisfaction.

Qualifications

Required: 1–4 years of experience in LTL operations or a major in Supply Chain Management with LTL internship experience; strong organizational and communication skills; proficiency in MS Office Suite and logistics technology platforms (TMS and CORSAIR); ability to manage multiple priorities in a fast-paced environment; outstanding verbal and written communication skills.

Preferred: Bachelor’s Degree preferred (Business Administration, Logistics, Supply Chain, or related field); customer service experience.

Benefits

At HTL, we invest in our team’s health, well-being, and growth - offering competitive pay and a flexible benefits package that supports employees and their families at every stage.