Jobs · Customer Service · New York

Caribbean Community Correspondent

Documented · New York, NY · Yesterday
HybridCustomer Service$30/hrContract

About the role

The Caribbean Community Correspondent strengthens our newsroom’s connections with New York City’s Caribbean immigrants through in-person event participation, online engagement, and content creation. This position works primarily with the Deputy Editor and Deputy Communities Editor to organize events, represent Documented at third-party events, engage with the community through online platforms, and create content from the conversations held with Caribbean immigrants and the organizations that serve them. The correspondent is also expected to report on issues surrounding the Caribbean community.

Responsibilities

  • Build and maintain relationships with Caribbean immigrants, mutual aid groups, advocacy orgs, faith leaders, and social service providers across NYC.
  • Represent Documented at at least six events annually, including neighborhood forums, community board meetings, and cultural gatherings.
  • Listen to the community’s information needs and translate those needs into responsive content.
  • Collaborate with local partners to organize information sessions, pop-ups, and workshops that offer practical support (e.g. housing help, legal rights, health access).
  • Cook up logistics for Documented’s participation in partner-led events.
  • Summarize community feedback and emerging concerns to craft content pitches.
  • Collaborate with Documented’s research team to facilitate audience research through surveys and interviews.
  • Report on issues affecting and of interest to the Caribbean community.

Qualifications

  • Professional fluency in both written and spoken English.
  • Must live in NYC.
  • Must be able to work in the United States.
  • Passion for community engagement and a genuine interest in fostering connections within the Caribbean communities in New York City.
  • Experience reporting in a newsroom.
  • Deep community contacts with Caribbean community leaders in NYC.
  • Strong interpersonal and communication skills with the ability to engage and connect with individuals from diverse backgrounds.
  • Excellent time management, highly organized and detail-oriented with the ability to manage multiple tasks and deadlines effectively.
  • Familiarity with NYC social safety net programs, public resources, and legal aid landscape — or willingness and skills to learn quickly.
  • Comfort using WhatsApp, Facebook, TikTok, video and text-based tools to reach community members.
  • Confidence in being able to distill federal and state policies into actionable service journalism — or willingness and skills to learn quickly.
  • Ability to work nights or weekends as needed to attend community events.

Preferred Qualifications

  • At least 3 years experience working within a newsroom.
  • Experience in event planning and coordination with a focus on community-oriented events.
  • Experience in grassroots organizing, mutual aid, casework, or community outreach.
  • An analytical mindset with the ability to interpret data and derive actionable insights.
  • Professional fluency in Haitian Creole.

Pay

The hourly rate for this role is $30 with an expected 20 hours per week required. The actual pay rate offered is dependent upon many factors, such as: transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This job is a hybrid of in-person at our New York office and at home with one preferred day in-office on Tuesdays.

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