Cargo Claims Adjuster - Hybrid

This position can be located in any of our five office locations (South Sioux City, NE; Knoxville, TN; Bloomington, IN; Arlington, TX; or Boise, ID) and offers an optional hybrid work schedule, with three days working in the office and two days working remotely.

About the role

Join our team as a Cargo Claims Specialist. You'll be joining a stable employer who is also an industry leader. You'll have room for growth and the support of the company as you develop in your role. As a Cargo Claims Adjuster, you will work closely with the customers we insure to resolve their cargo claims. You will use analytical and investigative skills to examine, negotiate, and settle claims while determining liability and coverage. We provide a comprehensive training program for our new hires to help set them up for success.

Responsibilities

• Investigate, evaluate, negotiate and settle physical damage and cargo claims.
• Document claim events and payments.
• Negotiate fair and equitable settlements and authorize payments.

Requirements

• 1-5 years claims adjusting experience
• Ambition and a desire to learn
• Knowledge of the commercial trucking industry is a plus
• Solid communication, critical thinking, and negotiation skills

Benefits

• Competitive compensation
• Generous paid time off and paid company holiday schedule
• Medical, Dental, Vision, Life, Long-Term Disability insurance
• Company Match 401(k)
• HSA (Health Savings Account)
• FSA (Flexible Spending Account)
• Paternal Leave
• Adoption Assistance
• Fertility and Family Planning Assistance
• Pet Insurance
• Retail Discount Programs
• Community volunteer opportunities
• Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle
• Scholarships for dependents and tuition reimbursement to further your education
• Company paid continuing education and monetary awards for professional development
• Hybrid work schedule (three days in the office, two days remote)

About Us

At Great West, an Old Republic Company, we are dedicated to serving the people and businesses that keep America moving. As one of the nation's leading providers of insurance solutions for the trucking industry, we partner with drivers, fleets, agents, and customers to deliver exceptional service, innovative solutions, and trusted expertise. Our success is built on the strength of our employees, with more than 1,200 professionals working across the country who are committed to integrity, collaboration, and making a difference every day.

We believe that great people build great companies. That's why we foster a culture where employees are valued, supported, and empowered to grow both personally and professionally. Whether you're helping customers, supporting business operations, or supporting your team, your contributions matter.