Cargo Agent
About the role
This role is responsible for compiling documents on import or export cargo shipments, expediting shipments of cargo from warehouse, assisting customers in tracking their shipments, dealing directly with customers by telephone or in-person, handling cash transactions, and ensuring compliance with local airport, TSA, CBP, and FAA rules.
Responsibilities
- Examines manifest, bills of lading, and air waybills to determine work procedures for releasing cargo.
- Notifies consignees or representatives concerning arrival dates of shipments, customs clearance requirements, and tonnage shipment.
- Makes cash transactions, collects payments from customers for freight before release.
- Authorizes final approval for cargo release.
- Prepares invoices for charges, airline clients, and management regarding freight.
- Works with government agencies to clear shipments for import.
- Ensures all local airport, TSA, CBP, and FAA rules are followed.
- Moves between flights to exchange documents.
- Recognizes dangerous goods upon receiving.
- Follows all security procedures as required.
Requirements
- Must be 18 years of age or older.
- Valid US driver's license.
- Pass all pre-employment testing, including drug testing and a physical.
- Highly organized with the ability to multi-task and prioritize responsibilities.
- Excellent communication skills and client-service orientation.
- Proficiency with 10-key and typing 35 wpm.
- Ability to read, write, and speak English.
- Comfortable lifting up to 35 lbs.
- Ability to obtain and maintain all required airport and customs badges/seals.
- Flexible to work variable shifts including weekends and holidays.
- One-year college certificate or technical school, six months related experience, or equivalent combination of education and experience.
- Certification in dangerous goods awareness/acceptance.
- Previous customer service experience preferred.
- Proficient in Microsoft products.
Qualifications
- Ability to learn quickly.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
Skills
- Ability to learn quickly.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
Benefits
The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety, and welfare of everyone on our sites through the misuse of alcohol and drugs. As such, the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
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Details of pay are not specified in the job posting.
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Details of pay are not specified in the job posting.
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Details of pay are not specified in the job posting.
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Details of pay are not specified in the job posting.
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Details of pay are not specified in the job posting.
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Details of pay are not specified in the job posting.
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Details of pay are not specified in the job posting.
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Details of pay are not specified in the job posting.
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Details of pay are not specified in the job posting.
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Details of schedule are not specified in the job posting.
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Details of benefits are not specified in the job posting.
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Details of pay are not specified in the job posting.
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Details of schedule are not specified in the job posting.
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Details of benefits are not specified in the job posting.
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Details of pay are not specified in the job posting.
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Details of schedule are not specified in the job posting.
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Details of benefits are not specified in the job posting.
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Details of pay are not specified in the job posting.
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Details of schedule are not specified in the job posting.
Benefits
Details of benefits are not specified in the job posting.
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Details of pay are not specified in the job posting.
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