Cares Representative (Seasonal)

MPA (formerly MyPlanAdvocate) is a fast-growing Medicare distribution platform serving licensed professionals, agencies, and beneficiaries nationwide. As a Seasonal CARES Representative, you'll be on the front line of that mission — contacting members by phone to complete Health Risk Assessments (HRAs) and help them activate the benefits available under their plan.

About the Role

This is a fixed-term seasonal assignment running October 1 – December 8, 2026, roughly 28 hours per week, fully remote. Representatives who complete the season are eligible for a $1,000 completion bonus.

Responsibilities

• Complete Health Risk Assessments (HRAs) with members by phone, following the approved script and question set.
• Walk members through benefit activation questions, following the approved script and question set.
• Place outbound calls and receive inbound calls from a scheduled queue throughout the assignment.
• Accurately document every member interaction and assessment response in the designated system in real time.
• Follow all call handling, quality, privacy, and compliance guidelines, including HIPAA and CMS rules.
• Escalate member questions, complaints, or issues outside the scope of the role to a supervisor promptly.
• Meet daily and weekly productivity and quality expectations set by your supervisor.
• Attend all required paid training sessions and team huddles.

Schedule

• Approximately 28 hours per week, with shifts scheduled between 8:00 AM and 10:00 PM ET, Monday – Sunday.
• Schedules are assigned in advance and may include evenings and weekends; availability across the full window is preferred.
• Hours may extend beyond the standard window during the final days of the season to meet end-of-season deadlines.
• Reliable, consistent attendance for the entire assignment period is essential — and tied to bonus eligibility.

Season Completion Bonus

A one-time $1,000 bonus is payable at the end of the season to representatives who meet all of the following:

• Full term: Remain actively employed and work the entire assignment period through December 8, 2026.
• Attendance: No more than two (2) absences for the duration of the assignment.
• Equipment: Return all company-issued equipment in good working condition by the required deadline.

Representatives who separate early, exceed the attendance limit, or fail to return equipment are not eligible for the bonus.

Qualifications

• Prior call center, customer service, healthcare, or insurance experience preferred but not required.
• Clear, professional phone communication skills and strong active listening.
• Comfortable navigating multiple computer applications while speaking with a member.
• Accurate data entry and attention to detail.
• Ability to handle a high volume of calls and maintain composure with members who may need extra patience.
• Ability to pass a background check as required.

Remote Work Requirements

• A quiet, private, distraction-free workspace suitable for discussing protected health information.
• Reliable high-speed internet connection.
• Ability to receive, secure, and return company-issued equipment; equipment must be returned at the end of the assignment.
• Availability to attend all training and scheduled shifts on camera or by phone as required.

Pay

$16.00 per hour, paid on the standard weekly payroll cycle, plus a $1,000 season completion bonus for eligible representatives.

Benefits

• Paid training.