Caregiver Manager

About the Role

Family Resource Home Care, a leading home care agency in Vancouver, WA, is hiring a Caregiver Manager (CGM) to supervise and lead a team of caregivers. The CGM will ensure caregivers thrive in their roles, providing high-quality, compassionate care to clients in their homes.

Responsibilities

• Collaborate with Talent Acquisition to discuss client needs and market insights.
• Engage new caregivers, preparing them for their first day prior to orientation.
• Clarify orientation requirements and coordinate with Talent Acquisition on new hire essentials.
• Conduct weekly orientation sessions for incoming caregivers.
• Partner with Staffing to provide insights on client and caregiver requirements.
• Facilitate client introductions by accompanying caregivers on their initial shift.
• Deliver ongoing training, including individualized sessions, skills labs, and soft skills development.
• Ensure compliance with regulations and address caregiver needs in collaboration with the Compliance team.
• Serve as the primary contact point for caregiver inquiries and concerns.
• Conduct performance evaluations and offer regular feedback to support caregiver development.
• Assist HR in facilitating progressive discipline as necessary.
• Maintain accurate records of caregiver communications and requests.
• Participate in company meetings and training sessions.
• Adhere to all company and regulatory policies and guidelines.
• Perform other duties as assigned.

Requirements

• At least 1 year of experience in healthcare or senior care management.
• Proficiency in Microsoft Office Suite.
• Strong time management and decision-making abilities.
• Exceptional leadership and communication skills.
• Commitment to enhancing the quality of life for caregivers and clients.
• Fluency in English (spoken and written).
• 2-3 professional references.
• Valid driver’s license and auto insurance.

Preferred Qualifications

• Experience with Point of Care software.
• Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.

Pay

$24.04 - $28.85 / hour

Benefits

• Medical, Dental, Vision, and Prescription Insurance options.
• 3 weeks of Paid Time Off.
• 401k.
• 11 Paid Holidays.
• Health Savings Account.
• Employee Assistance Program.
• Leadership Development Program and career growth opportunities.
• Operations Academy Training – New hires complete a structured training program designed for success in their role.