Caregiver (HCA/CNA) – Bilingual/Multilingual Preferred

About the role

The Caregiver is responsible for following the client’s individualized care plan, which includes assisting clients with daily living activities at the client’s home or care facility. You will be committed to ensuring your clients are satisfied with the service and quality of the care they receive.

Responsibilities

• Perform all duties per the client’s individualized care plan as directed by the In-Home Care Supervisor or Manager.
• Absorb and execute all activities of daily living (ADL) as directed by the care plan, including chore services, medication assistance, personal care, meal preparation, shopping, and transportation.
• Communicate with the care management team about any changes in the client’s condition, requests for additional care, or requests for services outside of the individualized care plan.
• Provide emotional and social support as required by the client’s preference or as directed by the individualized care plan.
• Engage clients in a way that promotes their independence and maintains their dignity while performing necessary tasks and activities of daily living (ADL).
• Maintain accurate client records in a timely manner and in accordance with company policy, including documenting medication distribution, leisure activities, reportable incidents, client observations, and changes in the client’s health or emotional condition.
• Immediately report all changes in the client’s condition to the Client Care Manager and the care management team.
• Ensure the client’s environment remains safe, clean, and orderly.
• Safely transport clients to and from appointments, errands, activities, etc., as directed by the plan of care.
• Assist clients with ambulation and mobility by safely assisting with mobility and transfers, including assisting clients in and out of bed, chairs, wheelchairs, standby assistance, etc.
• Adhere to proper safety protocols and company procedures in emergency situations.
• Assist clients with physical therapy activities as directed by the plan of care.
• Respond promptly and positively to client requests for assistance.
• Consistently provide excellent hands-on care and bedside manner with patients.
• Regularly and constantly report to all scheduled shifts.
• Accurately record all time worked for scheduled shifts via Telephony or Clear Care phone applications.
• Conduct oneself professionally and knowledgeably while representing Fedelta Home Care to clients.
• Maintain strict confidentiality with sensitive information and proprietary company information.
• Maintain a high level of professionalism and customer service standards in stressful situations.
• Operate a vehicle while performing duties on behalf of Fedelta Home Care.

Requirements

• Strong time management skills, interpersonal skills, patience, listening skills, and knowledge of generally accepted care standards.
• Effective communication skills in English, both verbally and written, through various channels including in-person, phone, email, and text messages.
• Demonstrated experience and tact in communicating with diverse populations, recognizing and understanding the differences, needs, experiences, values, lifestyles, and ages of the populations served.
• Ability to maintain a high level of professionalism and customer service standards in stressful situations.
• Regular local travel and reliable transportation to assigned client locations.

Supervisory Responsibilities

None. Escalated matters of significance are referred to In Home Care Supervisor or Manager.

Education and/or Experience

• Current Washington State CNA, HCA, HHA, or NAR credential in good standing is required, or the ability to obtain required certification within the timelines established by Washington State regulations, including Chapter 246-980 WAC for Home Care Aide certification requirements.
• RN Delegation certification is strongly preferred, but not required.

Computer Skills

• To perform this job successfully, an individual must have demonstrated experience in Microsoft Office Suite, Word, Excel, and Outlook.
• Experience with or the technical aptitude to proficiently use health care programs such as WellSky Personal Care.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently required to lift and/or move up to 20 pounds.
• The employee is occasionally required to lift and/or move up to 50 pounds when assisting with direct patient care.
• The employee may seldom be required to lift and/or move more than 100 pounds assisted when providing direct patient care.
• The employee is regularly required to sit, stand, walk, lift, balance, use hands to finger, handle, grasp, or feel; talk and hear; bend and reach with hands and arms; and use repetitive motion of wrists, hands and/or fingers.
• Occasionally required to climb ladders or steps, carry, push, pull or otherwise move objects including the human body.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
• Visual acuity is necessary to perform activities such as preparing and analyzing data; viewing computer terminal; reading; operation of office equipment; operating a motor vehicle; and determining accuracy, neatness, and thoroughness of assigned work.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• While performing the duties of this job, the employee is regularly exposed to both inside and outside environmental conditions while conducting home visits and travel between locations.
• May occasionally be exposed to atmospheric conditions during in-home visits such as fumes, odors, dusts, mists, or poor ventilation.
• May be exposed to infectious diseases.
• The noise level in the work environment is low and typical of what is experienced in a traditional home or office environment.