Career Success Coach

Department: Career Marketplace • Location: Westshore Campus • Reports To: Director, Career Design and Success • Part-Time Support Staff • Non-Union • Maximum of 28 hours per week within standard college hours: M-F, 8:30am-5pm

About the role

Collaborates as a member of the Career Marketplace to provide individual and group career development services to Tri-C students and alumni that assists them in obtaining employment. Partners with full-time and adjunct faculty and instructors to support integration of career-related assignments and events into the curriculum. Works with local, regional, and national employers to source experiential learning opportunities and part- and full-time employment.

Responsibilities

• Coaches Tri-C students and alumni on internship and job search strategies including: the elevator pitch, networking skills, informational interviews, mock interviews, resume, and cover letter reviews, along with other career development tools and strategies.
• Provides individual coaching to students to create customized, long-term career development plans, develop key competencies necessary to make informed decisions, and take the necessary steps to achieve their career goals.
• May coordinate and facilitate experiential learning and employment opportunities for students that align with their academic studies.
• Develops content, conducts workshops, and class informational sessions on a variety of topics to include career exploration, resume writing, interviewing, internships/job search strategies, networking tactics, and ethics in the workplace.
• Leverages the College’s Schools, Academies, and various other college partners to develop a portfolio of students, using a case management approach to work with students based on School and Academy.
• Works directly with faculty and instructors from Schools and aligning Academy to integrate career exploration activities and assignments into the curriculum.
• Builds and maintains effective relationships with faculty, and, upon their request, facilitates a Career Marketplace overview of services and resources to academic program classes as a marketing, communications, and recruitment vehicle.
• Gathers and reports data for Career Marketplace regarding coaching appointments, classroom presentations, workshops, internships, and part- and full-time employment.
• Partners with the College’s Student Experience division, including student affairs, enrollment, and athletics to develop and provide career development services to students.
• Collaborates with the College’s Community Impact division, including the adult diploma program, and international services and programs to develop case management of students.
• Supports student success and engagement efforts at each campus by involvement in enrollment activities, retention initiatives, and other campus events.
• May identify employers that provide experiential learning opportunities, part-time, and full-time employment for students.
• Proactively cultivates relationships with small, mid-size, and large employers and emerging growth industries; positively maintains all associated relationships, building a “book of business” generating experiential learning and job leads.
• Drives the use of the Career Marketplace online job posting network as a recruiting resource for employers.
• Uses Handshake CRM for case management and communications.
• Promotes all of the College’s talent pipelines to employers and emerging growth industries.
• Designs and coordinates networking initiatives, special events, and career fairs that assist students and alumni in finding employment opportunities.
• May conduct employer satisfaction surveys and recommend program upgrades and enhancements based on employer feedback.
• Represents Career Marketplace office to a wide variety of community organizations, professional associations, government agencies, non-profit entities, and partners in higher education to provide a professional presence supporting the College’s brand.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in a related field. Significant related experience may substitute for education.
• Minimum of five (5) years of demonstrated experience in a progressively accountable role related to talent acquisition, staffing/placement, employee development, career coaching/consulting, and/or fields related to career development services.
• Demonstrated experience making sound decisions that affect a work unit or team.
• Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations.

Skills

• Working knowledge of career services concepts, practices, and procedures with the ability to use in varied situations as it pertains to the departmental focus.
• Ability to proficiently use a variety of internet tools and social networking sites as an employment sourcing tool.
• Ability to work effectively in a dynamic and changing work environment requiring flexibility and a sense of urgency.
• Ability to effectively complete work assignments within a team and independently.
• Ability to analyze data, recognize trends, develop recommendations, and present findings in a clear and understandable manner.
• Ability to be creative and exercise initiative.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational and time-management skills.
• Works accurately with great attention to detail.
• Ability to adjust to changing priorities and respond appropriately to deadlines.
• Demonstrated intermediate project management skills.
• Intermediate-level proficiency with the Microsoft Suite.
• Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity.
• Ability to collaborate, persuade, and gain cooperation and acceptance of ideas on significant projects.
• Ability to develop and maintain relationships with key contacts to enhance workflow and quality.
• Sensitivity to respond appropriately to the needs of students and the community.

Preferred Qualifications

• Master’s degree in human resources, business administration, adult development, student development, or a related field.
• Three (3) years of demonstrated experience in a higher education career services function.
• Demonstrated experience working with a variety of industries in the private sector.

Physical Demands / Working Conditions

• Must be willing to work a student-friendly schedule, which likely includes evenings and weekends.
• The work is performed in a normal, professional office environment. The work area is adequately lit, heated, and ventilated.
• The employee may sit comfortably to perform the duties of the job and may perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.
• There will be walking; standing; bending; stooping; and carrying various items and equipment.
• Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.

Pay

Minimum hiring rate of $30/hour.