Career Services Connector
About the role
Department Summary: UCC Vision: A campus where every student engages in cutting-edge career development services and there are no barriers to hinder student career success. Our vision is driven by a student-first approach that is adaptable to meet the ever-evolving needs of students, employers, and recruiters. This is enabled through a highly collaborative campus career ecosystem that makes U-M's collective career services easily accessible and seamless for students, employers, and graduate/professional schools. UCC Mission: In partnership with the University Career Center, students cultivate connections, discover interests, uncover strengths, build confidence, explore identities, solidify values, and consider career paths that prepare them to build fulfilling careers.
Position Summary: Provide quality customer service to patrons, in-person, over the telephone, via email and through online systems to support the goals of a large, educationally-driven, student-oriented, fast-paced, comprehensive, state-of-the-art career services office. Lead out the information desk team. Monitor and strategize direct service logistics to ensure effective operations. Serve as a Handshake Super User to oversee the system's appointment features and Handshake access requests.
Responsibilities
- Customer Service/Student Development (40%)
- Serve as the primary, front-line client services staff providing information and assistance in