Career Services Coach

About the role

The Career Services Coach provides ongoing career development and employability coaching to active students, graduates, and/or alumni through classroom presentations, workshops, one-on-one coaching sessions, and professional assessments. This role works with the Director of Career Services, Business Solutions Consultants, other directors, and Career Services staff to continually assess students' progress throughout the program.

Key responsibilities

• Schedule and conduct face-to-face mock interviews and provide feedback
• Contact unplaced graduates weekly
• Provide resume writing assistance and job search guidance to graduates
• Document timely and accurate records in CampusVue of all active students, graduates, and employer communication
• Track all unplaced graduates including employment criteria needs
• Conduct outbound connect activity as needed to ensure ongoing communication between graduates and team
• Provide guidance to students and graduates while maintaining high professional standards
• Coordinate and conduct scheduled sessions on resume preparation, interview techniques, job search/research, and other professional development topics
• Collect graduate employment qualifications and criteria to determine the employment assistance path required for successful placement
• Provide one-on-one coaching sessions with students and graduates
• Assist in proactive job search efforts by providing job leads, resources, and online application assistance, in addition to working with job orders from Business Solutions Consultants
• Conduct community and employer outreach to identify viable employment opportunities for students and graduates within their chosen field
• Support the team in completing Employment Verification documents and accurate data entry
• Maintain organization of student records and processes to ensure compliance with regulatory and accreditation agencies
• Document all correspondence between the department and students/graduates in CampusVue
• Maintain strict confidentiality with school information, including regulatory information, student accounts, balances and payment history, and personal information (names, addresses, phone numbers, birthdays, Social Security numbers)
• Participate in and plan ongoing student engagement activities
• Assist with Externship responsibilities when required
• Participate in various school events as required
• Master proficiency with MS Office
• Perform other duties as assigned by management

Required qualifications

• Associate's degree in Business, Human Resources, Communication, or a related field from an academic institution accredited by a regional or national accrediting agency recognized by the Department of Education, or comparable related work experience
• 1 year work experience in recruiting, staffing, human resources, counseling, or business
• Work experience in developing community connections
• Proficiency working with Microsoft Office, including Excel, Word, and Outlook
• Excellent organizational, interpersonal, and communication skills
• Strong commitment to customer service and public presentation skills
• Demonstrated ability to collaborate with internal and external customers and teammates

Preferred qualifications

• Bachelor's degree in Human Resources, Business, Communications, or a related field from an academic institution accredited by a regional or national accrediting agency recognized by the Department of Education
• 1 year experience in career/employability training
• 1 year experience in staffing or career placement
• 1 year of call center experience
• 1 year of interviewing experience

Physical demands

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment

While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.