Career Pathways Manager

About the role

We're on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities.

Responsibilities

• Guide veterinarians and technicians through the Relief-to-Hire process, from interest to offer.
• Maintain clear, consistent communication with candidates to ensure a supportive and personalized experience.
• Collect, organize, and share candidate materials (e.g., resumes, references) with hospitals in alignment with Roo standards.
• Work closely with VetAM, HSP, and Enterprise to ensure hospitals are matched with the right veterinary professionals.
• Track hiring needs and placement opportunities to inform pipeline development.
• Collaborate with the Senior Manager and cross-functional squad to identify placement opportunities and proactively flag risks.
• Follow and uphold Standard Operating Procedures (SOPs) developed by the senior manager and R2H squad.
• Identify workflow gaps or bottlenecks and suggest process improvements.
• Support testing and rollout of new tools or processes aimed at improving efficiency and experience.
• Keep candidate and placement records up-to-date in HubSpot and other systems.
• Aid with data entry and report generation to support internal visibility and forecasting.
• Monitor milestones and timelines for placements to ensure timely progress and stakeholder communication.
• Coordinate with finance to ensure accurate billing for completed placements.
• Help resolve billing-related issues by liaising between internal teams and hospital partners.

Qualifications

• 2-4 years of experience in account coordination, inside sales, recruiting, or a client-facing operations role where managing multiple relationships simultaneously was core to the work.
• Demonstrated ability to manage a pipeline or portfolio of active candidates, deals, or accounts without losing track of where things stand or what needs to move next.
• Strong written and verbal communication skills, with a knack for making people feel supported and informed throughout a process.
• Experience working cross-functionally with multiple stakeholders or teams to drive outcomes.
• Comfortable working in a CRM (HubSpot, Salesforce, or similar) to manage pipelines, log activity, and generate reports.
• Ability to identify process gaps and take initiative to flag or address them, rather than waiting to be asked.
• Organized, self-directed, and able to prioritize in a fast-moving environment.
• A genuine interest in the veterinary or healthcare space, or in helping professionals find meaningful career opportunities.