Career Navigator (Second Century Vision)

About the role

Reports to: Program Coordinator, SCV • FLSA Status: Non-Exempt – Full time • Hours: Monday to Friday, 8:00 am to 4:30 pm • Location: 215 W 20th St, Houston, TX 77008

Goodwill Houston leads change by connecting people and improving the future of work. We educate, train, and hire individuals with barriers to employment so they can thrive. Powered in part by donations and retail customers, we change lives through the power of work.

Position Summary

Responsible for enrolling and providing services to 500 participants enrolled in other Workforce Development Programs in Region 1 and Region 4 annually. Before enrollment, potential participants must meet the Asset Limited, Income Constrained, Employed (ALICE) financial threshold. Services include case management, financial literacy, career skills training, employment, and retention services. Advises participants on labor market trends and suggests career pathway training or retraining available through the Houston Academy for Career Development and other partner programs.

Responsibilities

• Maintains a rolling caseload per program requirements.
• Reviews documentation to ensure participants meet ALICE financial guidelines, GWH’s customer flow, and Standard Operating Procedures.
• Monitors and evaluates participant progress through individualized client journey plans; provides guidance and coaching to help participants obtain and maintain credentials and employment.
• Maintains real-time data entry, electronic and hard copy confidential files, and inputs information into CaseWorthy (data management system), including progress reports, case notes, and completion and retention documentation.
• Verifies client data entries by reviewing, correcting, or reentering data; informs staff when account information is incomplete and follows up with program teams to support data entry corrections.
• Reviews participant employment needs and Individualized Journey Plans to lay out job training plans and potential co-enrollment opportunities in other GWH career pathway programs.
• Provides referrals to safety net programs (211, Family Houston, etc.) to connect workforce members to additional services and support.
• Provides information on 2nd Century Vision to participants to support the Talent Pipeline initiative (a work-based learning program).
• Works with Career Connection team members to prepare job seekers for employment, including resume preparation, interviewing skills, and workplace etiquette.
• Provides an onsite presence at GWH Select Stores to aid customers, donors, and partners.
• Conducts employment readiness workshops and one-on-one coaching to co-enrolled participants.
• Supports Career Connection team by participating in orientation, coordinating hiring events, and employer engagement.
• Maintains accurate and up-to-date data entry for billing purposes.
• Attends all required United Way of Greater Houston meetings, trainings, and events.
• Works closely with navigating agencies for cross-referrals to strengthen community partnerships.
• Refers participants to the Integrated Client Journey Tech Tool.
• Ensures participants understand and conform to program policies and expectations.
• Provides job development assistance by working with Career Connection team members and matching participants to appropriate jobs.
• Assists with the reasonable accommodation process.
• Places participants in industry-related employment and provides ongoing follow-ups for retention records.
• Supports participants with maintaining employment, including providing resources for job sustainability.

Minimum Qualifications

• Bachelor’s degree preferred.
• Minimum of two years of workforce development, career services, and/or human services experience.
• Excellent computer skills (proficient in Microsoft Office).
• Excellent written and verbal communication skills.
• Experience working with individuals experiencing homelessness is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop practical approaches to address issues.
• Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans.
• Must have reliable transportation.

Key Performance Factors

• Meet or exceed all portfolio programs’ outputs, outcomes, and goals by serving 500 individuals annually.
• Meet program and participant training and employment outcomes.
• Encourage co-enroll eligible participants into GWH’s career pathway opportunities.
• Ensure data utilization and accuracy of 90% or higher by conducting regular audits of CaseWorthy reporting.
• Execution of WFD projects as assigned.

Physical Requirements / Work Environment

• Ability to sit, stand, bend, and reach.
• Ability to lift, push, pull up to 25 lbs.