Career navigator

About the company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. A nationally and internationally respected leader in workforce training, consulting, management, and administrative services, DWFS supports job seekers facing barriers to employment, builds employer talent pipelines, and delivers statewide training with quality, accountability, and expertise.

About the role

The Career Navigator provides integrated workforce planning services to career center customers, aiding them in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers and service providers, helping customers engage in self-assessment, and providing ongoing case management.

Responsibilities

• Interview customers to assess ongoing service needs, obtain occupational information, and explore the full range of employment opportunities and/or training
• Coach customers to present themselves effectively as candidates and obtain optimal placement in employment or further occupational information
• Provide career advisement including development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services
• Perform visits to customers' homes, training providers' sites, and/or employment sites
• Develop and implement service plans to meet customer needs; ensure plans are maintained and updated as needed
• Coordinate service provider activities
• Implement prescribed program-related procedures and accurate case management
• Provide ongoing case management and serve as a liaison between customers and service providers
• Manage a comprehensive caseload of job seekers
• Provide employment services on an ongoing basis
• Provide guidance and other assistance to help participants retain employment
• Accurately document customer interactions through well-written case notes in automated system; ensure case files meet or exceed programmatic requirements
• Prepare reports as requested
• Address the unique needs and barriers of customers and create and maintain an environment of inclusion for all participants by making referrals to appropriate workshops, assessments, and internal programs while ensuring equitable access for all individuals regardless of needs or barriers
• Perform other reasonable related duties as assigned by immediate supervisor and other management as required

Qualifications

Physical demands & work environment

• Carrying/lifting up to 5 pounds frequently, up to 10 pounds regularly, and up to 25 pounds occasionally
• Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment
• Subject to carrying, lifting, twisting, and reaching to perform essential job functions
• Working conditions primarily in an office environment with occasional travel to other locations

Skills & abilities

• Basic computer literacy including ability to use the Internet and Microsoft Office products
• Keyboarding skills mandatory
• Ability to work in a team environment
• Excellent interpersonal skills and customer-service orientation
• Strong oral and written communication skills
• Bilingual candidates preferred

Additional requirements

• Must have valid driver's license and adequate vehicle insurance coverage

Pay

$19.71 per hour

Schedule

Full time, non-exempt

Location

5005 N Lincoln Blvd, Oklahoma City, OK 73105