Career Coach - Ottawa County
Posting open from 8/6/26 to 8/20/26.
About the Organization
ACSET is the administrative and fiscal agent for the Michigan Works! Agency of Allegan, Barry, Ionia, Kent, Montcalm, Muskegon, and Ottawa Counties. West Michigan Works! leads workforce development strategy and resource alignment in West Michigan by understanding the talent needs of employers and employment needs of job seekers and connecting them to solutions.
About the Role
The Career Coach provides assistance to participants through interviews, assessments, referrals, support services, and follow-up. This position works closely with job seekers in various Michigan Works! programs to help them with their training and employment goals. Responsibilities are carried out according to established procedures with latitude for initiative and independent judgment.
Responsibilities
- Provide initial and extended interviews and assessments with participants to identify needs, interests, and abilities, including resume writing, interview skills, and career exploration.
- Assist participants in developing Individual Services Strategies and employment plans that fit participants’ aptitudes, educational levels, physical abilities, and career goals.
- Provide information to participants about Michigan Works programs and services for which they may be eligible and assist with program selection based on individual interest, aptitude, and eligibility.
- Assess and refer participants to appropriate workshops or paid trainings to upgrade existing skills.
- Provide crisis intervention counseling and referrals addressing barriers to job search and employment such as childcare, transportation, housing, clothing, medical care, substance abuse counseling, and domestic violence.
- Maintain knowledge of available resources, provide information, and refer participants to agencies or community services for assistance.
- Monitor and record participants’ progress to ensure that training and employment goals and objectives are met.
- Attend career coach meetings, review new policies and procedures, and collaborate with peers to help job seekers connect with employers’ needs.
- Prepare and maintain records and case files, including documentation such as participants’ personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.
- Meet or exceed established Agency performance expectations.
- Attend professional development activities, trainings, and seminars.
- Actively participate in continuous quality improvement processes.
- Perform other duties as assigned.
Requirements
- Bachelor’s Degree or equivalent combination of training and experience.
- Two to four years’ experience in workforce development.
- Knowledge of information technology, Microsoft Office Suite, and telecommunication hardware.
- Interpersonal skills necessary to effectively communicate in both oral and written form, with prior experience in public speaking.
- Strong communication and organizational skills that contribute to a quality work environment and the ability to work as a team.
- Planning and time management skills with the ability to adapt to changing priorities.
- Ability to establish and maintain effective working relationships with supervisors, fellow employees, state and local agencies, and the general public.
- Ability to organize, prioritize, and maintain confidentiality while providing patient, friendly, and participant-centered services.
- Knowledge of relevant human service programs and policies, resources, and procedures.
- Physical ability to sit in one position for extended periods of time.
Working Conditions
Normal office environment with little discomfort due to noise, dirt, or dust. Local or statewide travel may occasionally be required.
Pay
Full-time (40 hours per week) position in compensation Pay Range C, with an annual salary from $44,401 to $62,176.
Benefits
- Healthcare benefits
- Retirement plans with employer match
- Financial wellness program
- Tuition reimbursement
- Paid holidays
- Accrued time off