Career Coach (Bilingual Spanish)

About the role

The Career Coach is responsible for assessing participant's job readiness and employment needs, developing career plans, securing employment opportunities, conducting workshops, and maintaining accurate documentation.

Responsibilities

• Interviews participants to assess service needs.
• Develops a career plan that identifies participant interests, goals, needs, and intervention and placement strategy.
• Identifies problem areas and service gaps and implements the career plan.
• Assesses customer’s job readiness and recommends strategies to enhance their marketability.
• Identifies and secures employment opportunities that match the skills and interests of assigned program participants.
• Participates in job search and placement events, promoting teamwork, professionalism, courtesy, and customer satisfaction.
• Conducts job readiness workshops covering topics such as job seeking skills, effective interviewing techniques, resume writing, workplace conduct and appearance.
• Performs employment verification and retention for participants, including employer visits, home visits, and extensive telephone and mail communication.
• Follows up with assigned participants to ensure their needs and the employer's needs are met.
• Maintains knowledge of current labor market and occupational trends.
• Implements prescribed program-related procedures; provides ongoing career coaching and serves as a liaison between customers, service providers, and employers.
• Manages a comprehensive caseload, ensuring accurate documentation of case records.
• Makes recommendations to management on policy and procedures changes.
• Uses personal computer to input information and maintain case reporting in MIS database and performs other related duties as assigned.
• Contributes to the team effort by performing other duties as assigned.

Qualifications

• Bachelor’s degree in a human services, related field or equivalent experience in Employment and Training Programs.
• One to two years of experience in recruitment, employment, training, marketing or a related field.
• Bilingual language skills in English/Spanish.
• Interpersonal skills necessary to effectively communicate and build professional relationships with employers and program participants.
• Computer skills necessary to utilize word processing and maintain required documentation.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access) and online sourcing tools with functional knowledge of internet use for search platforms.
• Mental ability to handle pressures related to meeting placement goals and dealing with multiple individuals from diverse backgrounds and varying levels of need.
• Willingness to work a flexible schedule.
• Valid Michigan Driver's License.
• Reliable transportation.