Career Center Assistant

About the role

The Career Center Assistant will serve as the concierge and the first point of contact with job seekers requesting in-person services at assigned Career Centers. The role involves providing empathetic and well-informed workforce development services, interacting with the public, coordinating with internal staff and partners, and ensuring effective front desk management, resource and computer lab coordination, event coordination, and client services.

Responsibilities

• Provide front desk & reception, including welcoming, greeting and supporting all clients, staff, and guests at the assigned Career Center.
• Respond to client inquiries related to SDWP’s programs and services, co-located partners’ programs, and other resources available at the Center.
• Maintain a current, well-organized, and welcoming reception area, including lobby, front desk, resource room & computer lab, and other service areas at the Center.
• Coordinate with CS Leadership team and network partners to ensure the front desk & reception area and resource room are appropriately staffed to provide a best-in-class service to clients.
• Support career center operations, including center open/closing, as needed, to ensure appropriate services are provided.
• Collaborate with internal SDWP teams and co-located partners, refer clients for program assessments and services across the Career Center.
• Support Career Center Manager and SDWP team members, including submission and follow-up of center-related facilities requests, and address safety concerns to Center leadership.
• Coordinate and support Center staff in events and meetings, including planning, scheduling, resources, communication, and directing client traffic, while representing the organization's mission and vision.
• Enter and maintain basic CRM data entry for client and guest record keeping, including event and workshop attendance.
• Perform other related duties as assigned.

Fundamental Job Requirements

• High School Diploma or equivalent.
• Two to four years (2-4) receptionist or administrative assistant experience.
• Excellent communication with advanced interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Previous work in Salesforce, Zendesk, CalJOBS, or similar public funded CRM systems.
• Bilingual need.
• Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint.

Desired Requirements

• Bachelor’s degree in related field.
• One to two years (1-2) workforce development experience.
• Knowledge of WIOA, workforce development related programs, Employment Development Department (EDD), Department of Rehabilitation, and CalWorks/CalFresh services.
• Certification(s) in conflict management, motivational interviewing, trauma-informed care and/or social-emotional learning.
• An empathetic, person-centered approach.

Benefits

• PTO and PTO sell-back program.
• Generous employer-paid benefits (platinum plans).
• Company-paid learning and professional development program.
• Pension plan and 457 retirement plan.
• Additional employee wellness.

Pay

The compensation for this position ranges from $24.50 to $30.84 per hour. The final base salary will be determined based on factors such as education, knowledge, skills, and experience, as well as internal equity considerations.