Career Advisor - Bilingual (Vietnamese Speaking)

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.

About the role

The Career Advisor - Bilingual (Vietnamese Speaking) provides intensive case management and career counseling services to participants enrolled in the WIOA Title I Adult and Dislocated Worker programs. This role supports individuals in identifying employment goals, overcoming barriers, and achieving sustainable employment outcomes. The Career Advisor ensures accurate documentation, high-quality service delivery, and compliance with all federal, state, and local workforce development policies while delivering participant-centered, strengths-based services.

Career TEAM is seeking dynamic Career Advisors (Case Manager) to serve Adults and Dislocated Workers through the Workforce Solutions system in Orange County. The ideal candidate works well independently, maintains strong partner relationships, and thrives in a fast-paced, customer-focused environment.

Responsibilities

• Provide intensive case management services to registered customers within the One-Stop Workforce system.
• Conduct intake, eligibility determination, and enrollment for WIOA Title I Adult and Dislocated Worker participants.
• Perform comprehensive assessments to identify skills, strengths, barriers, and employment goals.
• Develop, implement, and regularly update Individual Employment Plans (IEPs) and Objective Assessment (OAs) Summaries.
• Maintain regular contact with participants through in-person, virtual, and telephone appointments and provide a substantial service.
• Provide quality documented case management for clients, including two documented client interactions per client per month.
• Provide career planning to all participants (including those in training) in all areas related to gaining/retaining employment and career advancement.
• Provide job development and assist participants in unsubsidized job placement earning a livable wage.
• Carry up to 80 active participants; follow-up participants will be up to 100.
• Assist participants with job readiness activities, including resume development, interview preparation, job searches, and career exploration.
• Understand LMI trends, demand occupation criteria, and the State of California’s Eligible Training Provider List (ETPL) and I-TRAIN to enhance placements.
• Provide labor market information and support participants in identifying appropriate career pathways.
• Counsel participants on job opportunities, training programs, and supportive services.
• Coordinate referrals to training, work-based learning activities, on-the-job training, work experience, or apprenticeships.
• Complete Individual Training Account (ITA) documentation and other required forms for participants entering training.
• Monitor participant progress in training or employment and address emerging barriers.
• Determine eligibility for supportive services in accordance with WIOA guidelines, including making appropriate referrals, tracking progress, and maintaining attendance records.
• Process and document supportive service and ITA requests accurately and timely.
• Ensure services are necessary, reasonable, and appropriately documented to support employment outcomes.
• Maintain accurate, complete, and timely case files in CalJOBS and other required data systems.
• Ensure compliance with WIOA regulations, local and state policies, and program performance requirements.
• Participate in file reviews and audits and implement corrective actions as required.
• Protect confidential participant information and adhere to data privacy standards.
• Provide retention and follow-up services for a twelve (12) month period, with follow-up commencing immediately after employment begins or program exit.
• Collaborate with supervisors, quality assurance staff, and workforce partners to ensure coordinated service delivery.
• Use Labor Market Information (LMI) to assist job seekers in making informed decisions about job training and career pathways.
• Conduct orientations, workshops, job clubs, and group presentations for participants.
• Participate in staff meetings, training, supervision, and professional development activities.
• Meet or exceed program benchmarks and complete all required reports.
• Support program initiatives, performance goals, and continuous improvement efforts.
• Perform other duties and projects as assigned.

Requirements

• High School Diploma or GED required; post-secondary education preferred.
• Minimum of 2 years of experience in case management, workforce development, training, counseling, customer service, or related human services.
• Experience interpreting and applying policies and procedures.
• Proficiency with Microsoft Office and Google Workspace (Word, Excel, PowerPoint, Outlook).
• Demonstrated ability to work effectively in a fast-paced, team-oriented environment.
• Strong interpersonal, organizational, time-management, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work with a culturally diverse population with cultural sensitivity and professionalism.
• Ability to motivate participants and serve as a positive role model.
• Full professional fluency in Vietnamese, including the ability to communicate effectively in speaking, reading, and writing.

Preferred Qualifications

• Experience with WIOA, TANF, or other workforce development programs.
• Experience with CalJOBS or similar case management systems.
• Experience in recruiting, outreach, or marketing services.
• Valid California Driver’s License and reliable transportation.

Pay

Hourly Wage: $28 an hour

Schedule

• Work Week: Monday – Friday 9am-5pm, 1 hour lunch
• Saturday 9am-1pm (on rotation)

Benefits

Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time.

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers.

www.careerteam.com