Career Advisor

About the Role

Reporting to the Client Services Manager, the Career Advisor serves as the primary service provider for Hire Heroes USA's Client Services, supporting active-duty service members, veterans, and military spouses. This role delivers comprehensive career coaching focused on pre- and post-employment transitions. The Career Advisor provides expert mentorship in career planning, skill development, market readiness, personal branding, networking, interviewing, and job search strategies. The majority of time will be spent directly engaging with clients via phone consultations and email correspondence to enhance job search techniques, resume development, and interview skills. The ideal candidate will have demonstrated experience in career coaching, resume writing, public speaking, and community outreach. Applicants must reside within commuting distance of our office locations in Alpharetta, GA, Colorado Springs, CO, or Raleigh, NC.

Responsibilities

• Conduct thorough needs assessments to identify performance and knowledge gaps while educating clients on current job search skills and industry trends
• Create, review, and revise professional, personalized resumes according to Client Services standards, providing strategic guidance on content tailoring, formatting, and achievement highlighting
• Develop customized job search strategies and career coaching plans aligned with each client's unique needs and career goals
• Manage an active client pool with consistent communication cadence per Client Services standards, equipping clients with tools and resources needed to secure meaningful employment
• Deliver education and career guidance through one-on-one phone sessions, email, and text, with over 50% of time dedicated to follow-up coaching and additional support services
• Facilitate career development offerings, including mentor sessions and workshops covering career exploration, planning, job search tactics, networking strategies, and other career search related content
• Maintain comprehensive knowledge of career planning best practices and stay current with industry developments and trends
• Contribute strategic insights to leadership based on frontline client experiences to enhance long-term service offerings
• Support organizational initiatives by building collaborative partnerships with internal and external stakeholders; serve as a program ambassador and leverage LinkedIn to promote services and engage with professional networks
• Ensure quality, accuracy