Care Transition Coordinator - Hospice Sales

About the role

Field-based role serving South Dallas (DeSoto, Mansfield, Charlton, Red Oak, Midlothian) as a key liaison between referral sources and internal clinical teams to ensure seamless transitions into VitalCaring’s hospice services.

Responsibilities

• Serve as primary liaison between referral sources, patients, caregivers, and clinical teams to ensure seamless care transitions
• Execute structured, effective sales calls including pre-call planning, relationship building, needs discovery, and closing
• Build and maintain strong relationships with referral partners through consistent communication and service excellence
• Develop and execute strategies to grow market share and drive referral volume
• Track, manage, and document sales activity across referral sources using CRM tools; achieve established referral and admission goals
• Establish trusted partnerships with hospitals, physicians, case managers, and community stakeholders
• Collaborate closely with clinical and operational teams to support timely and appropriate patient admissions
• Represent VitalCaring professionally across all healthcare settings and participate in community outreach and events
• Facilitate smooth transitions for patients into home health or hospice services
• Communicate patient needs, risks, and updates to internal teams to support safe, effective care delivery
• Ensure accurate and timely documentation in CRM and EMR systems

Requirements

• Bachelor’s degree in Healthcare, Business, Marketing, or related field preferred (or equivalent experience)
• Minimum of two (2) years of healthcare or related sales experience
• Strong communication, relationship-building, and influencing skills
• Ability to manage multiple priorities in a fast-paced, field-based environment
• Proficiency with Microsoft Office and CRM systems
• Demonstrated ability to work independently and drive results
• Valid driver’s license and reliable transportation

Preferred Qualifications

• Experience in home health, hospice, or post-acute care
• Existing relationships with referral sources (hospitals, SNFs, physician offices)
• Familiarity with EMR systems and healthcare referral processes

Work Environment & Expectations

• Field-based role with regular travel within assigned territory
• Frequent interaction with hospitals, skilled nursing facilities, and physician offices
• Fast-paced, goal-oriented environment focused on referral growth and patient access to care
• Requires strong time management, organization, and proactive follow-through
• Flexible schedule to meet referral partner and patient needs

Benefits

• Health & Wellness: Medical, Dental, and Vision coverage; Pharmacy benefits; Virtual care and mental health support; Flexible Spending Accounts (FSA) and Health Savings Account (HSA); Supplemental health and life insurance
• Financial & Protection: 401(k) with company match; Employee referral program; Prepaid legal services; Identity theft protection
• Work-Life Balance & Perks: Generous paid time off; Pet insurance; Tuition and continuing education reimbursement