Care Transition Coordinator Hospice

Explore opportunities with Elite Hospice, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve.

About the role

As the Care Transitions Coordinator (CTC), you will execute the sales strategy to increase company market share through account development and educating the medical community on services provided by the company while operating within a set budget. The CTC's primary responsibility is to facilitate a seamless transition for patients discharging from a facility setting to the care of our agency for post-acute care needs. You will work directly with the facility discharge planner to verify the receipt of orders and the agency's ability to meet the patient's needs.

Responsibilities

• Achieve monthly personal production goals and MC admit budgets for assigned locations while being a good steward of the company's financial resources by projecting a return on monies spent and managing to a sales and marketing expense budget.
• Successfully execute a weekly, monthly, and quarterly strategy to increase market share within assigned facilities.
• Following Right of Choice, evaluate patient and orders for suitability for home care.
• Initiate face-to-face patient transition to educate the patient on LHC agency and identify the primary care physician to follow the plan of care.
• Present agency Executive Director with identification of patient needs to obtain branch approval and acceptance, and complete CTC encounter documentation in Home Care Home Base.
• On acceptance, coordinate organization of transfer orders, coordinate other ancillary services for the patient (DME | Infusion) as needed, educate patient on home care/hospice orders received from the referral source, and ensure all patient needs identified by the referral source are documented and met by the agency.
• Work closely with the Executive Director/Clinical Director to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients.
• Handle all sales administration duties including BOA expense entry compliance, BOA with associated policies and procedures, payroll time sheets, weekly 3LS meetings with strategic updates, PTO requests, attend all required sales calls and company-provided in-services, and maintain timely cell phone and email correspondence.
• Educate patients on the importance of post-facility discharge follow-up appointments with the physician, obtaining all necessary prescriptions prior to discharge from the hospital, and confirm the patient's understanding of medication, pharmacy, and delivery method.
• Serve as a liaison between the LHC Group agency and all involved healthcare providers of newly referred patients as well as existing patients transferred to the hospital from the home health agency.
• Communicate to discharge planning any active patients that transfer from home health into a facility and coordinate resumption of care with the patient prior to discharge if applicable orders are obtained.
• Provide follow-up feedback to the case management team regarding the status of readmissions and any non-admit decisions based on information provided by the LHC agency.
• Observe patient confidentiality at all times.
• Know the features and benefits of the services provided by LHC Group, articulate competitive advantages, specialty programs, and Medicare guidelines, and educate the medical community about the services of our organization through effective sales calls and in-services with the appropriate tools and literature.

Requirements

• Current and unrestricted RN, LPN, SW, or PT licensure in the state of practice.
• Valid driver's license, vehicle insurance, and reliable transportation or access to public transportation.
• RT and/or technical school certification demonstrating solid clinical knowledge.
• 1+ years of home health or hospital case management experience.
• Thorough understanding of home health qualifying criteria and coverage guidelines.
• Excellent presentation, negotiation, and relationship-building skills.
• Solid computer skills to meet Microsoft Outlook and other software requirements.

Preferred Qualifications

• 1+ years of medical marketing experience.
• Excellent verbal and written communication skills with all members of the healthcare team.
• Excellent organizational skills and ability to complete competing priorities.

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The salary for this role will range from $53,064 to $79,596 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.