Care Transition Coordinator

About the role

The Care Transition Coordinator (CTC) facilitates seamless transitions for patients from healthcare facilities to home health or hospice care. Key responsibilities include evaluating patient eligibility, coordinating care plans, managing sales and marketing expenses, implementing strategies to increase market share, and educating patients on post-discharge care.

Responsibilities

• Achieve monthly personal production goals and Medicare-certified (MC) admission targets for assigned locations.
• Manage sales and marketing expenses to ensure financial stewardship and return on investment.
• Implement weekly, monthly, and quarterly strategies to increase market share within assigned facilities.
• Evaluate patients and physician orders for home care eligibility in accordance with Right of Choice guidelines.
• Conduct face-to-face patient transitions to provide agency education and identify the primary care physician responsible for the plan of care.
• Present identified patient needs to the Executive Director to obtain branch approval and acceptance.
• Complete Care Transition Coordinator (CTC) encounter documentation in Home Care Home Base.
• Carefully coordinate transfer orders and ancillary services (e.g., DME, infusion).
• Educate patients on home care or hospice orders and related services received from the referral source.
• Ensure all patient needs identified by the referral source are documented and addressed by the agency upon acceptance.
• Collaborate with the Executive Director and Clinical Director to promote growth by aligning team efforts with the needs and expectations of referral sources and patients.
• Perform sales administration duties including BOA expense entry, adherence to BOA policies and procedures, payroll timesheet submission, participation in weekly 3LS meetings, submission of PTO requests, attendance at required sales calls and company-provided in-services.
• Maintain timely communication via phone and email.
• Provide follow-up feedback to the case management team on readmission status and non-admit decisions based on agency-provided information.
• Maintain patient confidentiality in accordance with applicable laws and agency policies.
• Demonstrate knowledge of agency services, competitive advantages, specialty programs, and Medicare guidelines.
• Educate medical professionals using appropriate tools and literature.

Qualifications

• Minimum of one (1) year of experience in home health or hospital-based case management.
• Preferred: One (1) to three (3) years of experience in medical marketing or healthcare business development.
• Current and active licensure in the state of practice as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Social Worker (SW), or Physical Therapist (PT) is required.
• Respiratory Therapist (RT) certification and/or completion of a technical clinical program demonstrating strong clinical knowledge is preferred.

Benefits

Adoration Health, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, empowering patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Employees and caregivers are proud to be part of the Adoration team and the mission of our company.

Schedule

Flexible schedule to accommodate patient care needs.

Pay

Competitive salary commensurate with experience.