Care Transition Coordinator

Responsibilities

• Achieve monthly personal production goals and Medicare-certified (MC) admission targets for assigned locations.
• Manage sales and marketing expenses to ensure financial stewardship and return on investment.
• Implement weekly, monthly, and quarterly strategies to increase market share within assigned facilities.
• Evaluate patients and physician orders for home care eligibility in accordance with Right of Choice guidelines.
• Congduct face-to-face patient transitions to provide agency education and identify the primary care physician responsible for the plan of care.
• Present identified patient needs to the Executive Director to obtain branch approval and acceptance.
• Complete Care Transition Coordinator (CTC) encounter documentation in Home Care Home Base.
• Cooordinate transfer orders and ancillary services (e.g., DME, infusion).
• Educate patients on home care or hospice orders and related services received from the referral source.
• Ensure all patient needs identified by the referral source are documented and addressed by the agency upon acceptance.
• Collaborate with the Executive Director and Clinical Director to promote growth by aligning team efforts with the needs and expectations of referral sources and patients.
• Perform sales administration duties including BOA expense entry, adherence to BOA policies and procedures, payroll timesheet submission, participation in weekly 3LS meetings, submission of PTO requests, attendance at required sales calls and company-provided in-services.
• Maintain timely communication via phone and email.
• Educate medical professionals using appropriate tools and literature.

Qualifications

• Minimum of one (1) year of experience in home health or hospital-based case management.
• Preferred: One (1) to three (3) years of experience in medical marketing or healthcare business development.
• Current and active licensure in the state of practice as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Social Worker (SW), or Physical Therapist (PT) is required.
• Respiratory Therapist (RT) certification and/or completion of a technical clinical program demonstrating strong clinical knowledge is preferred.
• Must possess a valid driver’s license, reliable transportation, and current auto insurance.
• Demonstrated understanding of home health eligibility criteria and Medicare/insurance coverage guidelines is required.

About the Role

Adoration Health, an affiliate of BrightSpring Health Services, provides quality and compassionate services in the comfort of home, providing support for patients, families, and caregivers in their time of need. Adoration was formed to fill the need for a loving, community-focused, caring organization. We empower patients to live with dignity, find a sense of fulfillment, and celebrate with their families a life well-lived. Our employees and caregivers are proud to be a part of the Adoration team and the mission of our company.

For more information, please visit www.adorationhealth.com. Follow us on Facebook and LinkedIn.