Care Team Specialist I - Overnight Shift (Remote)

We need to produce HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate like EEO, legal, etc. Must preserve substantive info. We need to parse the posting. Key info: - Overview: Called to K-LOVE Inspiring People to Move Closer to Jesus ... (mission statement). This is about the role? Could be "About the role" or "Overview". Use

About the role

with paragraphs. - This is a Full-Time Remote Position. Must reside within 225 miles of our Franklin, TN HQ. Note: occasional travel to HQ for training and other required events. - Here's What We're Looking For... Minimum 1 year of hands-on ministry experience required. Minimum 1 year of experience working in a customer service environment required. Previous ministry training required (volunteer, leadership or staff training) Solid understanding of scripture and demonstrate strong knowledge of God's word. Able to demonstrate discernment on spiritual issues and have excellent listening skills. Excellent interpersonal and communication skills. Strong computer skills; MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn new systems. Keyboarding speed of about 45+ WPM. Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence. Associates degree (or higher) in biblical studies, theology or equivalent a plus! Bilingual skills a plus! Most importantly, someone who is grounded in their faith and passionate about the mission of K-LOVE. (Our Mission, Values & Beliefs ) Must be able to work holidays as needed. - Available Schedule : Tuesday - Saturday or Sunday to Thursday 10:00pm - 6:30am - Want to know more? As a Care Team Specialist I, here are a few things you'd be doing... (list of duties). This is responsibilities. - What can we offer you? Industry leading Medical, Dental & Vision coverage Short/long term disability and life insurance Robust 401K with company match Parental leave with Baby Bonding pay Generous PTO, holiday and sick pay Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more - Why work for K-LOVE? description of company (maybe not needed as separate section? Could be "About the organization" but not required headings. We could include as part of About the role or maybe separate "About K-LOVE". But headings list only includes certain ones; we can add others if needed but better to stick to given headings. However we can include "About the role" and "Responsibilities", "Requirements", "Qualifications", "Skills", "Benefits", "Schedule". Pay not mentioned, so omit Pay section. We need to avoid filler like "commensurate with experience". Not present. We need to ensure we don't include boilerplate like EEO etc. Remove that. We need to preserve all substantive info. Let's structure:

About the role

... (mission statement, full-time remote, reside within 225 miles of Franklin, TN HQ, occasional travel for training)

Responsibilities

• ... each duty

Requirements

• ... minimum 1 year hands-on ministry experience, etc.

Maybe separate Qualifications and Skills? The posting lumps many items; we could split: Requirements (experience, ministry training, scripture understanding, discernment, listening, interpersonal/communication, computer skills, typing speed, multitasking, degree plus, bilingual plus, faith grounding, holiday work). Skills could be computer skills, MS Office, social media, keyboarding speed, multitasking. But we can keep as one section Requirements. However we need to follow instruction: use headings only when posting has real specific content for it. We can have multiple sections if content distinct. We could have: - Requirements (experience, ministry training, scripture understanding, discernment, listening, interpersonal/communication, faith grounding, holiday work) - Skills (computer skills, MS Office, social media, typing speed, multitasking, degree plus, bilingual plus) - Benefits (medical, dental, vision, disability, life insurance, 401k match, parental leave, PTO, holiday, sick pay, unique culture) - Schedule (available schedule: Tuesday - Saturday or Sunday to Thursday 10:00pm - 6:30am) We must not create Pay section. We must not create sections with filler. Let's extract details. About the role: The overview includes mission statement, that every role is ministry, hire for ministry alignment, etc. Also "This is a Full-Time Remote Position. Must reside within 225 miles of our Franklin, TN HQ Note: There will be occasional travel to our headquarters in Franklin, TN for training and other required events." We'll put that in About the role. Responsibilities: list from "Maintain a commitment..." to "Participate in additional training..." etc. Let's extract each bullet: - Maintain a commitment to model our Care Team Values in every interaction with our ministry contacts and the rest of the Care Team. - Practice the “5Cs” on every call and interaction (where applicable) across all our ministry channels. - Answer prayer line calls and screens for appropriate support based on caller communication. - Provide professional and personal experience, demonstrating empathy and care about their struggles, needs, and concerns. - When necessary, completes prayer edits, and perform other tasks for the ministry. - Support additional channels, such as emails, chat, text, multi-language, generation-specific, etc. if necessary. - When appropriate, transfer callers to pastors or other departments for additional support. This includes triaging, and appropriately transferring crisis calls. - Meet and exceed minimum expectations for work production, quality, and team culture. - Maintain command of essential Care Team tasks and an understanding of the Care Team ethos. - Demonstrate proficiency in initial Care Team tasks and responsibilities. - Proactively respond to inquiries; clearly and positively communicate solutions with exceptional follow through. - Collaborate with other departments as appropriate. - Assure a high level of accuracy when providing information about K-LOVE. - Effectively collaborate and communicate with peers. - Model and communicate best practices while maintaining your own spiritual, mental, physical, and relational health. - Participate in additional training as necessary to keep skills current. - Maintain a high degree of confidentiality with listener information and records. - Pastoral Care is a support department and is not closed on holidays. As a result, we generally have a reduced team scheduled on holidays, but it is expected that all team members will share coverage and annual rotations. That's many. We'll put them as

• ...

. Requirements: Minimum 1 year hands-on ministry experience required. Minimum 1 year of experience working in a customer service environment required. Previous ministry training required (volunteer, leadership or staff training) Solid understanding of scripture and demonstrate strong knowledge of God's word. Able to demonstrate discernment on spiritual issues and have excellent listening skills. Excellent interpersonal and communication skills. Most importantly, someone who is grounded in their faith and passionate about the mission of K-LOVE. Must be able to work holidays as needed. Also maybe "Associates degree (or higher) in biblical studies, theology or equivalent a plus!" and "Bilingual skills a plus!" Those could be in Skills or Qualifications. We'll separate: Requirements (mandatory): ministry experience 1 yr, customer service experience 1 yr, ministry training, scripture understanding, discernment, listening, interpersonal/communication, faith grounding, holiday work. Qualifications/Skills: Associates degree plus, bilingual plus, computer skills (MS Office, social media, ability to learn new systems), keyboarding speed 45+ WPM, ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence. We could have Skills section for computer skills, typing speed, multitasking, degree plus, bilingual plus. But the instruction says prefer a few substantive sections over many thin ones. So maybe combine Requirements and Qualifications into one "Requirements" section that includes both mandatory and preferred. However we need to avoid filler like "a plus". It's still substantive. We could have:

Requirements

• Minimum 1 year of hands-on ministry experience
• Minimum 1 year of experience working in a customer service environment
• Previous ministry training (volunteer, leadership or staff)
• Solid understanding of scripture and strong knowledge of God's word
• Able to demonstrate discernment on spiritual issues and excellent listening skills
• Excellent interpersonal and communication skills
• Grounded in faith and passionate about K-LOVE's mission
• Ability to work holidays as needed
• Associate degree (or higher) in biblical studies, theology or equivalent (preferred)
• Bilingual skills (preferred)
• Strong computer skills: MS Office (Word, Excel, Outlook) and social media platforms; ability to learn new systems
• Keyboarding speed of about 45+ WPM
• Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence

That covers all. Then Benefits section.

Benefits

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more

Schedule section.

Schedule

Available Schedule: Tuesday - Saturday or Sunday to Thursday, 10:00pm - 6:30am

We might also include About the role section. Let's craft About the role paragraph:

At K-LOVE, every role is ministry. We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values, then seek talented professionals who can use their God‑given gifts, skills, and experience to serve with excellence. This Care Team Specialist I position is a full‑time remote role; candidates must reside within 225 miles of the Franklin, TN headquarters, with occasional travel to HQ for training and other required events.

We should not repeat job title. Now ensure we removed boilerplate: EEO, legal, etc. Also removed "Why work for K-LOVE?" description (maybe could be part of About the role but it's more about company; we could omit as not required heading. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The "Why work for K-LOVE?" includes description of K-LOVE as nonprofit, multi-platform media company, mission, etc. That's substantive. Should we include it? Could be part of About the role or a separate "About K-LOVE". Since we have About the role already, we could incorporate that description there. It's about the organization, not the role specifically, but still substantive. We could add a paragraph after the role description about K-LOVE's mission and reach. That would preserve info. Let's add: "K-LOVE is a nonprofit, multi‑platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, K‑LOVE now owns and operates the nation’s two largest Christian music radio networks (K‑LOVE and Air1) with over 1,000 broadcast