Care Team Specialist I

We need to produce HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Overview: It's a job posting for Care Team Specialist I at K-LOVE. We need to extract: - About the role: maybe the overview paragraph describing mission, etc. Could be "Overview Called to K-LOVE Inspiring People to Move Closer to Jesus..." That's about the role? Could be "About the role" heading. - Responsibilities: list of duties: "As a Care Team Specialist I, here are a few things you'd be doing..." bullet list. - Requirements: maybe "Minimum 1 year of hands-on ministry experience required..." etc. Also "Must be able to work holidays as needed." Also "Employment Requirements Must pass a pre-employment reference screen and background check. Proof of legal authorization to work in the United States. Must agree with K-LOVE Christ-Centered Life Covenant and Statement of Faith". Also "Location: On-site in Franklin, TN". Also "Available Schedule: Tuesday - Saturday 2:00pm - 10:30pm or Sunday - Thursday 2:00pm -10:30pm". That's schedule. - Qualifications: maybe "Associates degree (or higher) in biblical studies, theology or equivalent a plus! Bilingual skills a plus!" Also "Previous ministry training required (volunteer, leadership or staff training)". Also "Solid understanding of scripture and demonstrate strong knowledge of God's word." etc. Actually many of those are requirements. We need to separate sections: Requirements vs Qualifications vs Skills. The instruction says use headings for those categories if content exists. We need to decide what goes where. Let's extract content: Overview paragraph: "Called to K-LOVE Inspiring People to Move Closer to Jesus At K-LOVE, every role is ministry. We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence. If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading. Here's What We're Looking For..." That's about the role and mission. Could be "About the role". Then list of requirements after "Here's What We're Looking For..." bullet list: - Minimum 1 year of hands-on ministry experience required. - Minimum 1 year of experience working in a customer service environment required. - Previous ministry training required (volunteer, leadership or staff training) - Solid understanding of scripture and demonstrate strong knowledge of God's word. - Able to demonstrate discernment on spiritual issues and have excellent listening skills. - Excellent interpersonal and communication skills. - Strong computer skills; MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn new systems. - Keyboarding speed of about 45+ WPM. - Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence. - Associates degree (or higher) in biblical studies, theology or equivalent a plus! - Bilingual skills a plus! - This is an on-site position, so candidates within commute distance of Franklin, TN preferred. - Most importantly, someone who is grounded in their faith and passionate about the mission of K-LOVE. - Must be able to work holidays as needed. - Location: On-site in Franklin, TN - Available Schedule: Tuesday - Saturday 2:00pm - 10:30pm or Sunday - Thursday 2:00pm -10:30pm Then responsibilities list after "Want to know more? As a Care Team Specialist I, here are a few things you'd be doing..." bullet list: - Maintain a commitment to model our Care Team Values in every interaction with our ministry contacts and the rest of the Care Team. - Practice the “5Cs” on every call and interaction (where applicable) across all our ministry channels. - Answer prayer line calls and screens for appropriate support based on caller communication. - Provide professional and personal experience, demonstrating empathy and care about their struggles, needs, and concerns. - When necessary, completes prayer edits, and perform other tasks for the ministry. - Support additional channels, such as emails, chat, text, multi-language, generation-specific, etc. if necessary. - When appropriate, transfer callers to pastors or other departments for additional support. This includes triaging, and appropriately transferring crisis calls. - Meet and exceed minimum expectations for work production, quality, and team culture. - Maintain command of essential Care Team tasks and an understanding of the Care Team ethos. - Demonstrate proficiency in initial Care Team tasks and responsibilities. - Proactively respond to inquiries; clearly and positively communicate solutions with exceptional follow through. - Collaborate with other departments as appropriate. - Assure a high level of accuracy when providing information about K-LOVE. - Effectively collaborate and communicate with peers. - Model and communicate best practices while maintaining your own spiritual, mental, physical, and relational health. - Participate in additional training as necessary to keep skills current. - Maintain a high degree of confidentiality with listener information and records. - Pastoral Care is a support department and is not closed on holidays. As a result, we generally have a reduced team scheduled on holidays, but it is expected that all team members will share coverage and annual rotations. Then Employment Requirements: - Must pass a pre-employment reference screen and background check. - Proof of legal authorization to work in the United States. - Must agree with K-LOVE Christ-Centered Life Covenant and Statement of Faith Then Benefits section: "What can we offer you?" list: - Industry leading Medical, Dental & Vision coverage - Short/long term disability and life insurance - Robust 401K with company match - Parental leave with Baby Bonding pay - Generous PTO, holiday and sick pay - Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more - Leadership and Career Development Programs Then "Why work for K-LOVE?" description about company. Could be "About the company" but not required headings. Could be omitted or placed under About the role? Probably not needed. We need to avoid boilerplate: EEO, legal, etc. Remove duplicated lines. We need to output only HTML fragment, no html/body tags, no markdown fences. We need to use

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to include a section only when posting has real specific content. Avoid filler like "commensurate with experience". Not present. We need to decide which sections to include: About the role (overview), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (overview paragraph). Responsibilities (list). Requirements (list of minimum experience etc). Qualifications (maybe Associates degree plus, bilingual plus). Skills (computer skills, keyboarding speed, etc). Benefits (list). Schedule (the available schedule). Pay: not mentioned, so omit. We need to avoid duplication: Some items appear in multiple places (e.g., schedule appears also in responsibilities? Not really). We'll keep schedule separate. We need to ensure we don't repeat job title as heading. We need to preserve all substantive information. Let's craft sections:

  About the role

  Called to K-LOVE Inspiring People to Move Closer to Jesus At K-LOVE, every role is ministry. We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence. If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading. Here's What We're Looking For...

  But note that "Here's What We're Looking For..." is a heading for the list; we could incorporate that as intro to Requirements section. Might be okay. Better: About the role paragraph ends before the list. Then we have Requirements section.

  Requirements

  • Minimum 1 year of hands-on ministry experience required.
  • Minimum 1 year of experience working in a customer service environment required.
  • Previous ministry training required (volunteer, leadership or staff training)
  • Solid understanding of scripture and demonstrate strong knowledge of God's word.
  • Able to demonstrate discernment on spiritual issues and have excellent listening skills.
  • Excellent interpersonal and communication skills.
  • Strong computer skills; MS Office products (Word, Excel, Outlook), and Social Media platforms, ability to learn new systems.
  • Keyboarding speed of about 45+ WPM.
  • Ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence.
  • Associates degree (or higher) in biblical studies, theology or equivalent a plus!
  • Bilingual skills a plus!
  • This is an on-site position, so candidates within commute distance of Franklin, TN preferred.
  • Most importantly, someone who is grounded in their faith and passionate about the mission of K-LOVE.
  • Must be able to work holidays as needed.
  • Location: On-site in Franklin, TN
  But note schedule is separate; we have schedule later. We also have Employment Requirements (background check, work authorization, agreement with covenant). Those could be under Requirements as well, or a separate section like "Employment Requirements". Since we have only headings list, we could put them under Requirements as well, but maybe better to have a separate "Requirements" includes all. However we also have Qualifications and Skills sections; we need to decide what goes where. We could treat: - Requirements: mandatory items (experience, training, etc.) - Qualifications: education pluses (Associates degree, bilingual) - Skills: computer skills, keyboarding speed, multi-task, etc. But the list includes many items overlapping. Let's parse: Mandatory experience: 1 year ministry, 1 year customer service, previous ministry training, solid scripture understanding, discernment, listening skills, interpersonal/communication skills. Skills: strong computer skills (MS Office, social media), ability to learn new systems, keyboarding speed 45+ WPM, ability to multi-task inbound/outbound calls and verbal/written communication with accuracy and excellence. Qualifications plus: Associates degree (or higher) in biblical studies, theology or equivalent a plus! Bilingual skills a plus! Location: on-site Franklin TN preferred. Must be able to work holidays as needed. Employment Requirements: background check, work authorization, agree with covenant. Thus we can separate:

  Requirements

  • Minimum 1 year of hands-on ministry experience required.
  • Minimum 1 year of experience working in a customer service environment required.
  • Previous ministry training required (volunteer, leadership or staff training)
  • Solid understanding of scripture and demonstrate strong knowledge of God's word.
  • Able to demonstrate discernment on spiritual issues and have excellent listening skills.
  • Excellent interpersonal and communication skills.
  • Must be able to work holidays as needed.
  • Location: On-site in Franklin, TN (candidates within commute distance preferred)
  • Must pass a pre-employment reference screen and background