Care Team Specialist - Graveyard

About the role

Under direction of the Care Team Supervisor & Assistant Program Director, the Care Team Specialist Graveyard will be participating in a multi-disciplinary team, contributing to client engagement, retention, safety and support for the clients of the LAG/USC Recuperative Care Center. The position will interact with staff and clients as a care team member by building rapport and fostering a sense of community. The LAG/USC Recuperative Care Center assists unhoused individuals to recover and improve their quality of life. These individuals may also suffer from mental health and substance abuse issues, sometimes causing behaviors such as yelling, cussing, and outbursts of anger. The role of each staff at JWCH is to assist the client in overcoming barriers and increasing coping skills to decrease negative behaviors and live in PSH successfully.

Responsibilities

• Establish a positive rapport with clients and express a concern for their well‑being.
• Demonstrate understanding and practice harm reduction methods.
• Demonstrate understanding of trauma‑informed care.
• Demonstrate non‑violent restraint methods, if needed and only as an absolute last resort.
• Monitor the floors by walking corridors and perimeter of the building.
• Maintain a front desk sign in/out sheet for clients, as well as visitors.
• Search clients and/or visitors belongings when they enter the building.
• Assist with clients’ room searches and/or temperature control, as needed.
• Act as floor lead during fire drills and real emergencies, and as lead in performing necessary chair evacuations.
• Document any client and/or client‑staff incidents and submit to supervisor in a timely manner.
• Answer front desk phone, as needed.
• Ability to follow all crisis protocol.
• Escort clients to appointments when needed.
• Use appropriate de‑escalation techniques and seek assistance when required.
• Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms.
• Provide supportive communication on incarceration, substance abuse, mental health, and risk behaviors.
• Maintains the security of confidential documents.
• Maintains confidentiality at all times.
• Discusses any client information only with appropriate personnel when related to the care being provided, and ensures these conversations are not near any clients.
• Self‑identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor.
• Performs other duties and tasks as may be required or assigned.

Requirements

• Minimum high school diploma or equivalency.
• Previous experience working with homeless persons.
• Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness.
• Desire to work with homeless population.
• Bilingual (English/Spanish) required.
• Ability to assist with the collection of patient’s valuables.
• Experience handling confidential documents and detail‑oriented.
• Ability to use email, database program(s) of agency and