Care Team Specialist

Principal Responsibilities

• Performs job functions as prescribed by established policies and procedures within defined scope of education, training, and responsibilities.
• Establish a positive rapport with clients and express a concern for their well-being.
• Demonstrate understanding and practice harm reduction methods.
• Demonstrate understanding of trauma-informed care.
• Demonstrate non-violent restraint methods, if needed and only as an absolute last resort.
• Maintain a front desk sign in/out sheet for clients, as well as visitors.
• Monitor the front lobby on a 24 hour/7-day basis.
• Search clients and/or visitor’s belongings when they enter the building.
• Aid clients with room searches and/or temperature control, as needed.
• Aid clients with elevator access.
• Act as floor lead during fire drills and real emergencies, and as lead in performing necessary evacuations.
• Attend each shift change and contribute accordingly.
• Document any client and/or client-staff incidents and submit to supervisor in a timely manner.
• Answer front desk phone, as needed.
• Escort clients to appointments, as needed.
• Use appropriate de-escalation techniques; call LCSW or Case Manager for assistance, as needed.
• Ability to follow all crisis protocol.
• Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms.
• Utilize agency van to transport staff to and from parking structure during dark hours and/or rain.
• Provide supportive communication regarding incarceration, substance abuse, mental health, and other risk behaviors.
• Must be able to work extended shifts when emergency situations warrant in a 24 hour 7 day a week setting.
• On occasion will need to work an additional 4 hours after regular shift or 4 hours before the regular shift if situation warrants.
• Flexibility to adjust with a multiple schedule change, shift change, and days off. The work schedule is subject to change periodically based on the number of Care Team Specialists.
• Maintains the security of confidential documents.
• Work in various environments including adverse outdoor conditions such as cold, rain or heat. Must be able to work in all areas of the building.
• Work with administration to process the following:
• Performs other clerical duties.
• Administrative tasks.
• Assist clients in walkers and wheelchairs if needed.
• Cooking and meal preparation.
• Coordinate with HFH warehouse for all deliveries, and U.S. Mail.

Requirements

• Minimum high school diploma or equivalency.
• Two years’ experience in behavioral health or social services environment.
• Previous experience working with homeless persons or population.
• Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness.
• Desire to work with homeless population.
• Bilingual (English/Spanish) preferred.
• Ability to assist with the collection of patient’s valuables.
• Experience handling confidential documents and detail-oriented.
• Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs.
• Ability to communicate clearly verbally and in writing.
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines.
• Ability to assist with emergency and behavioral health personnel with aggressive patient situations.

Employee Benefits

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!