Care Team Member Manhattan, NY

About the role

SOL Mental Health is an innovative mental health care provider dedicated to transforming the industry through new approaches and direct impact. We're seeking individuals who share our passion for making a difference.

Responsibilities

• Manage patient intake and check-in processes, ensuring accurate documentation and collections.
• Coordinate patient schedules, handle follow-ups, and manage discharge workflows.
• Triage patient concerns and coordinate necessary services.
• Communicate with patients, families, and vendors to support their full journey.
• Ensure accurate charge capture, billing documentation, and timely data submission.
• Maintain compliance with policies and standards, and uphold high customer service.
• Represent SOL with professionalism and contribute positively to team culture.
• Meet productivity goals and perform additional duties as assigned.

Requirements

• Clinical exposure or Medical Assistant experience, including reading medical records and supporting medication workflows.
• Ability to manage difficult situations and de-escalate issues.
• Professionalism and effective communication skills.
• Highly organized and able to handle multiple tasks simultaneously.
• Strong working knowledge of Microsoft Office and clinic operation technology systems.
• Ability to interpret and apply guidelines and procedures.
• Strong work ethic, enthusiasm, integrity, and a positive attitude.

Skills

• MA Certification (preferred).
• Interpersonal and problem-solving skills.
• Physical requirements: prolonged sitting, computer work, lifting up to 15 pounds.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid time off and 10 paid holidays.
• 401(k) with employer match.
• Short and long-term disability insurance.
• Life insurance.
• Employee Assistance Program (EAP).

Pay

The estimated hourly compensation for this role is $25.00–$26.00 per hour, depending on experience. This role is also eligible for a monthly bonus based on performance metrics.

Schedule

This is a Full-Time, in-person role based out of our NYC locations.