Care Team Member

About the role

SOL Mental Health is an innovative mental health care provider dedicated to making a difference through new approaches and collaborative teamwork. We're seeking individuals who want to play a crucial part in shaping the future of mental health care.

Responsibilities

• Contribute to operational excellence and innovation within the organization.
• Directly engage with executive leadership to influence organizational standards and practices.
• Collaborate across various departments to drive healthcare innovation and practice management.
• Manage patient scheduling, intake, and check-in processes.
• Triage patient concerns, coordinate services, and maintain accurate documentation.
• Communicate with patients, families, and vendors to support their full patient journey.
• Ensure compliance with policies and regulations, and provide excellent customer service.
• Support the care team by managing schedules and handling administrative tasks.
• Meet productivity goals and perform additional duties as assigned.

Requirements & Skills

• Clinical exposure or Medical Assistant experience, including reading medical records and supporting medication workflows.
• Ability to manage difficult situations and de-escalate issues.
• Professionalism and effective communication skills, including over the phone, computer, and face-to-face interactions.
• Strong organizational skills and ability to handle multiple tasks simultaneously.
• Knowledge of Microsoft Office products and clinic operations technology systems.
• Ability to interpret and apply guidelines and procedures.
• A strong work ethic, enthusiasm, integrity, and a positive attitude.
• Physical requirements: prolonged sitting, working on a computer, lifting up to 15 pounds, and communicating effectively.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA).
• Paid Time Off & 10 Paid Holidays.
• 401(k) with employer match.
• Short and long-term disability insurance.
• Life insurance.
• Employee Assistance Program (EAP).

Compensation

The estimated hourly compensation for this role is $25.00–$26.00 per hour, depending on experience. This role is also eligible for a monthly bonus based upon metrics set for the role.

Diversity, Equity & Inclusion

SOL Mental Health is committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We actively seek candidates from diverse backgrounds and experiences and strive for equitable hiring practices.

Application

If you're passionate about making a difference in mental health care and ready to join a dynamic team, we'd love to have you apply. Click the button below to submit your application.